Our Reviews
Brian K|2023 GMC Sierra 1500
Confirmed Service Customer
4/8/2025
I needed an oil change and went to the website and got an appointment.The same day. When I got to the dealership, I was greeted with a smile. As I waited for my truck, The waiting room was very comfortable and roomy. My truck was done in the time. I was told it would be done. Great job all around.
4/9/2025
Thanks Brian! We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
PITTSFORD, NY
Stephen M|2025 Buick Encore GX
Confirmed Sales Customer
4/9/2025
Salesperson was knowledgeable and professional
Steven Bagley
4/10/2025
Stephen, we're glad to hear you found our staff was so knowledgeable and helpful! We look forward to your next visit! Take care!
Hornell, NY
Bruce B|2025 Buick Envision
Confirmed Sales Customer
4/11/2025
Mark was great with our purchase of the Envision.
Mark Houser
4/12/2025
Bruce, we're happy to hear you had such a positive experience with Mark! Thank you for choosing Bob Johnson Buick GMC South and we hope to see you again.
macedon, NY
Andriy L|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
4/12/2025
Truck problem was fixed. But I purchased extended warranty from your dealership Ally that I was told bumper to bumper with $100 deductible. Service department says it doesn’t cover clamp replacement… so where is that “bumper to bumper “ coverage??
4/14/2025
Andriy, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (585) 359-2200 to discuss your concerns, as your satisfaction is of utmost importance to us.
Webster, NY
John R|2025 Buick Envision
Confirmed Sales Customer
4/14/2025
Gary was a great salesman....explained the car fully before we even sat down to discuss any purchasing thoughts.
Gary Johnson
4/15/2025
John, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Spencerport, NY
Christopher P|2025 GMC Sierra 1500
Confirmed Sales Customer
4/15/2025
Salesman Joe was very professional and knowledgeable made it a very easy and painless process
Joseph Desiato
4/16/2025
Christopher, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Buick GMC South! We hope you have a great day!
Rochester, NY
Ann S|2023 Buick Enclave
Confirmed Service Customer
4/15/2025
I have enjoyed working with the staff. My Sales rep Johnathan Collister is excellent and always stops to chat with me while I wait for my car. This visit was an unusual issue. The tailgate would randomly open. It turned out to be the latch, thankfully they had one in stock and the problem was corrected.
4/16/2025
Ann, thank you so much for your positive comments about Bob Johnson Buick GMC South! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER, NY
Marilyn D|2025 Buick Envision
Confirmed Sales Customer
4/16/2025
I was very pleased that everyone was very nice and there was no pressure to buy. Everything on the new car was well explained to me.
Dennis Akselrod
4/17/2025
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
Horseheads, NY
Scott L|2025 Buick Enclave
Confirmed Sales Customer
4/10/2025
The entire experience was wonderful. Gary Johnson our salesman did a great job!! Doug Catlin the Finance Manger was fantastic!!
Gary Johnson
4/10/2025
Scott, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rochester, NY
Carl B|2025 Buick Enclave
Confirmed Sales Customer
4/11/2025
Adam Williams and Joe Desiato -the best.. I have been buying new GM cars for 53 years and these guys surpassed all my expectations!!!
Joseph Desiato
4/12/2025
Carl, we're pleased to know we have been able to exceed your expectations and really help you out! We sincerely value your business and look forward to your next visit!
Rochester, NY
Frank G|2025 GMC Sierra 1500
Confirmed Service Customer
4/14/2025
It was brief and pleasant.
4/15/2025
Frank, your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC South and we hope to see you again soon!
Rochester, NY
Walter D|2025 GMC Sierra 1500
Confirmed Sales Customer
4/16/2025
Working with Gary Johnson, now my second purchase with him, was an amazing experience. With both purchases Gary was very personable with a wealth of knowledge and actually addressed my many questions in a manner in which i fully understood and trusted. I never felt that he was a salesmen but rather a person who wanted to ensure that I obtained the vehicle that fit my needs, actually looking out for me. This was a pleasant experience overall from beginning to end!
Gary Johnson
4/16/2025
Walter, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Buffalo, NY
Randall D|2025 GMC Terrain
Confirmed Sales Customer
4/16/2025
Roshaun Scott did a great job for us.
Roshaun Scott
4/17/2025
Randall, our staff is committed to providing each of our clients with the best automotive experience! We hope to see you soon!
Irondequoit, NY
Thomas R|2022 GMC Terrain
Confirmed Service Customer
4/17/2025
Great friendly staff.
4/18/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Rochester, NY
Jennie A|2025 Buick Envision
Confirmed Sales Customer
4/18/2025
We came from 2 hrs away to look at a car We saw on line. Everyone we worked with was friendly and professional. We had a great experience.
Steven Bagley
4/20/2025
Jennie, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Elmira, NY
Amber K|2025 GMC Terrain
Confirmed Sales Customer
4/23/2025
Everyone was wonderful to me.
Dennis Akselrod
4/24/2025
Amber, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
WEBSTER, NY
Robert S|2025 GMC Acadia
Confirmed Sales Customer
4/16/2025
They exceeded expectations
Steven Bagley
4/17/2025
Robert, Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!
PITTSFORD, NY
Mark R|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
4/17/2025
GARY JOHNSON. Worked hard and found me the truck I wanted. Very easy to work with Thank You Mark, R
Gary Johnson
4/18/2025
Mark, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day
Groveland Station, NY
Jazmine A|2024 Buick Envista
Confirmed Service Customer
4/18/2025
Great customer service! Did the job properly and quickly.
4/21/2025
Jazmine, we're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!
Rochester, NY
Mark M|2025 Buick Encore GX
Confirmed Service Customer
4/18/2025
Good service. Friendly.
4/21/2025
Mark, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Albany, NY
John M|2024 GMC Hummer EV SUV
Confirmed Service Customer
4/18/2025
It took almost 1 month for the repair on my hummer. I bought it in the beginning of January and it’s been in the repair shop as long as I have owned it. It has been at the dealership for 2 out of 4 months of ownership, I’ve never experienced this with any other car that I have owned. Hope this is a fluke because I really like it. Eric in service is great happy to deal with him and I’m hopeful I won’t see him for a while but if I do I will probably get out of this hummer for good.
4/21/2025
We really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
West Henrietta, NY
Joseph P P|2017 GMC 1500 Sierra
Confirmed Service Customer
4/21/2025
There was a transmission control wiring harness that was faulty. Bob Johnson had the harness on back order but was able to find one and install it in one day from another GM dealer. Thank you Bob Johnson!!
4/22/2025
Joseph, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Buick GMC South! We sincerely value your business and look forward to your next visit!
WEBSTER, NY
Marlene M|2025 Buick Envista
Confirmed Sales Customer
4/22/2025
I felt very comfortable going through the Options available.
Dennis Akselrod
4/24/2025
Marlene, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
Scottsville, NY
Mathew Z|2025 Buick Envision
Confirmed Sales Customer
4/23/2025
Made the process quick and easy by providing relevant information
Karl Mellenthine
4/24/2025
Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rochester, NY
Cheryl P|2025 Buick Encore GX
Confirmed Sales Customer
4/24/2025
My salesman Joe was extreme pleasant and helpful.
Joseph Desiato
4/25/2025
Cheryl, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Buick GMC South! We sincerely value your business and look forward to your next visit!
Le Roy, NY
Edward T|2025 Buick Encore GX
Confirmed Sales Customer
4/25/2025
Positive purchasing experience! Sales team, Jake W. & Dennis A. and Doug in Finance were great to work with! No pressure, details important to us were discussed thoroughly. This is our 4th vehicle purchase with Dennis A. and the team at Bob Johnson Henrietta. Thank you to all!
Dennis Akselrod
4/27/2025
Edward, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
West Henrietta, NY
James F|2020 Chevrolet Colorado
Confirmed Service Customer
4/26/2025
Courteous and professional, as always. Gave me a time estimate for the work to be done since i was waiting and finished in less time than anticipated.
4/28/2025
James, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Henrietta, NY
Kia J|2025 Buick Envista
Confirmed Service Customer
4/26/2025
Great Customer service
4/28/2025
Kia, thank you so much for your positive comments about Bob Johnson Buick GMC South! We hope you have a great day!
Rochester, NY
Adam C|2025 Buick Envista
Confirmed Sales Customer
4/28/2025
Adam & Steve were solid humans
Steven Bagley
4/29/2025
Our staff is committed to providing each of our clients with the best automotive experience! Thank you so much again for your feedback! We hope you have a great day!
Webster, NY
Joseph D|2024 Buick Envision
Confirmed Sales Customer
5/1/2025
My Sales Manager; Adam Williams is Truly the BEST! Adam worked diligently to assist me with making a decision on my new vehicle. Adam made my experience a very positive one and look forward to continuing coming to Adam on my future lease. My Sales Consultant; Roshaun Scott was Incredible. He was very knowledgeable regarding the 2024 Buick Envision Sport Tour. Roshaun also walked me through the Sales Paperwork process.
Roshaun Scott
5/2/2025
Joseph, our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rochester, NY
Dianne C|2025 GMC Terrain
Confirmed Sales Customer
5/1/2025
Great exper
House Salesperson
5/2/2025
Dianne, we appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Honeoye Falls, NY
Robert S|2025 GMC Acadia
Confirmed Service Customer
5/5/2025
I was treated professionally and my car was serviced in the promised time.
5/7/2025
Robert, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Pittsford, NY
Rose S|2024 Buick Enclave
Confirmed Service Customer
4/23/2025
As always they were very accommodating, knowledgeable and helpful
4/24/2025
Rose, we're glad to hear you found our staff so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!
Scottsville, NY
Laurence G|2025 GMC Acadia
Confirmed Sales Customer
4/25/2025
Purchase experience was great. From the vehicle selection to the paperwork, handled very well.
Gary Johnson
4/27/2025
We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rochester, NY
Tricia B|2018 GMC Terrain
Confirmed Service Customer
4/30/2025
This visit was quick and easy...just a NYS Inspection. But Jeff Fernandez took care of me in a jiffy. He's a very good service advisor who listens and gives good information when you need it. Very knowledgeable and usually good humored. My vehicle was finished quickly but actually, the waiting room is so comfortable and the coffee is so good you don't mind waiting. (Hint...I hope when the dealership moves up the road soon they copy this model.) As usual, good visit! Glad it is so close by. Thanks Bob Johnson South. Glad I have a GMC.
5/2/2025
It is great to hear everything was done quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.
HENRIETTA, NY
Erica T|2025 GMC Acadia
Confirmed Sales Customer
4/30/2025
Great working with Adam and Joe again
Joseph Desiato
5/1/2025
Our staff is committed to providing each of our clients with the best automotive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Rochester, NY
Anthony S|2025 GMC Sierra 1500
Confirmed Sales Customer
5/1/2025
Salesman BOB GORDON was courteous, and friendly. He was able to answer any question I had and helped to set up devices in the vehicle. He made it a hassle free sales experience.
Robert Gordon
5/2/2025
Anthony, we're glad to hear you found our staff was so knowledgeable and helpful! We look forward to your next visit! Take care!
Rochester, NY
Kevin S|2022 Chevrolet Tahoe
Confirmed Service Customer
5/12/2025
The employees were good and showed concern. The repair was not completed and I had to bring the truck in twice. Courtney did a nice job of communicating and did what she could. The technician that worked on my vehicle was great. I met him in the parking lot when he pulled my truck out. He gave me a very sincere apology and was clearly disappointed that he couldn't fix my Tahoe. I appreciated that and it made a difficult situation significantly better. He should be commended. There is a recall that when described seemed exactly in line with the issues I'm having. I was then told they had to replace another part and that they couldn't do the recall until that was complete. Seems odd to me. Then I was told the only part in the city was bad out of the box. On top of that, I was told that the part is specific to my VIN number. I asked twice, the VIN number?..........not the make and model? I was repeatedly told the VIN number. Seems incredibly unlikely to me and I see no logical reason this could be true. There is a second recall that there is no parts or resolution to. Engine propulsion - seems serious. My rating would a be zero or one star if it was specific to GM. My last five vehicles have been Tahoes and that streak is most likely ending. My grille finish (copper color) started peeling off. Three dealers all told me GM would not repair under warranty. To me, that's unacceptable and GM should stand behind their products. This has not been a dependable vehicle for me. This will impact the fleet decisions that I'm responsible for at my company and I don't often miss the opportunity to tell others about my struggles. GM used to stand for quality, those days seem to be in the rearview mirror
5/13/2025
We appreciate your honest feedback, as we are always looking for ways to improve. We'd like the opportunity to discuss this with you. Please reach out to us at (585) 359-2200 at your earliest convenience to discuss how we can turn your experience into a positive one.
Akron, NY
Robert S|2025 GMC Acadia
Confirmed Service Customer
5/15/2025
The parts department was very helpful with retrieving and loading my parts. They were un able to give me a price for installation of my parts though.
5/16/2025
Robert, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Buick GMC South! We are always more than happy to assist you if anything else comes up. Take care!
Pittsford, NY
Cheryl F|2023 Buick Encore GX
Confirmed Service Customer
5/16/2025
Jeff is always awesome. He got me right in, and work was completed in less time than expected. Tech parked my car way out in the parking lot and Jeff went and brought it to the door for me. So very nice of him. Always a great experience.
5/17/2025
Cheryl, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rochester, NY
Lawrence S|2023 Buick Envision
Confirmed Service Customer
5/16/2025
Courteous and prompt
5/17/2025
Lawrence, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
West Henrietta, NY
Gregory F|2024 Buick Encore GX
Confirmed Service Customer
5/19/2025
Excellent service; oil change, tire rotation and NY inspection.
5/20/2025
Gregory, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Geneseo, NY
Elizabeth C|2025 GMC GMC Terrain
Confirmed Sales Customer
5/21/2025
Great salesman to work with
Joseph Desiato
5/22/2025
Elizabeth, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Webster, NY
Judith N|2025 GMC Terrain
Confirmed Sales Customer
5/21/2025
My salesperson Roshaun Scott and Adam Williams made the process seamless and a great experience. Adam knew just what I was looking for and found a vehicle for me I loved right away. Roshaun was very knowledgeable courteous and kind.
Roshaun Scott
5/22/2025
Judith, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Hilton, NY
Jennifer H|2025 GMC Yukon
Confirmed Sales Customer
5/23/2025
Our salesperson, Bob Gordon, was great. He helped us search for the vehicle we wanted and when we couldn't find exactly what we were looking for he helped us order one. He was communicative and kept us informed during the process. Our car came in before the estimated arrival time and when it arrived, he made the buying process simple and efficient.
Robert Gordon
5/25/2025
Jennifer, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Conesus, NY
Robert P|2023 Buick Encore GX
Confirmed Service Customer
5/6/2025
Happy with service and courtesy of staff. Look forward to coming back.
5/7/2025
Robert, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
West Henrietta, NY
Laura L|2025 GMC Terrain
Confirmed Sales Customer
5/11/2025
Joe and the team are always a pleasure to work with. They respect me and my time.
Joseph Desiato
5/12/2025
Laura, thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!
Rochester, NY
Robert O|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
5/12/2025
Professional, complete service.
5/14/2025
Robert, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rochester, NY
Paula H|2020 Buick Encore
Confirmed Service Customer
5/17/2025
It would be nice if "Buick was on the building
5/19/2025
Paula, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.
SCOTTSVILLE, NY
Scott O|2025 GMC Sierra 1500
Confirmed Sales Customer
5/21/2025
Preparation and detailing not what I expected. Front bumper noticeably paint chipped. My mistake for agreeing to lease vehicle sight unseen.
Dennis Akselrod
5/22/2025
Scott, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We'd like the opportunity to turn your experience around. Please reach out to us at (585) 359-2200 at your earliest convenience to discuss how we can turn this experience into a positive one.
Webster, NY
James A|2025 GMC Sierra 1500
Confirmed Service Customer
5/23/2025
As always, excellent experience.
5/24/2025
James, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rochester, NY
Renee L|2025 Buick Envista
Confirmed Sales Customer
5/27/2025
The team I dealt with was very helpful and friendly. It was an absolute pleasure doing business with them. They were all patient and made the whole process of buying a new car stress-free.
Dennis Akselrod
5/28/2025
Renee, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Hilton, NY
Shelley F|2021 Buick Encore GX
Confirmed Service Customer
5/28/2025
Was told by woman I scheduled with that service (4new tires) would take 2 hours max & cost approx $750. Actually took over 6 hours & cost $1000!
5/29/2025
Shelley, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (585) 359-2200.
Rochester, NY
Carla G|2025 GMC Acadia
Confirmed Sales Customer
5/24/2025
Everything went fine
Steven Bagley
5/26/2025
Carla, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
North Chili, NY
David P|2025 Buick Enclave
Confirmed Service Customer
5/26/2025
Very nice waiting area. Friendly competent staff.
5/26/2025
David, thank you so much for your positive comments about Bob Johnson Buick GMC South! If you have any further questions, please give us a call. We're always happy to help!
Webster, NY
Daniel S|2025 GMC Yukon
Confirmed Sales Customer
5/26/2025
The sales experience with Steve Bagley was great and hence my rating above. When we picked up the vehicle we were very disappointed in the "prep" of the vehicle. There were two rock chips in the front, the window sticker residue was on the window, there was dirt and grass in the back of the vehicle, the rims were dirty, and there were scuff marks inside the vehicle on the plastic. Steve advocated and in speaking with the manager they will be completing a detail package when we come in for our first oil change and tire rotation. We appreciate that, however were disappointed when you spend almost 100k that the vehicle was so poorly detailed and prepped.
Steven Bagley
5/27/2025
Daniel, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
North Chili, NY
Daniel F|2025 Buick Envision
Confirmed Sales Customer
5/28/2025
Excellent and efficient service as always
Jonathon Collister
5/28/2025
Daniel, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rochester, NY
Joseph H|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
5/29/2025
very smooth deal easily done
Mark Houser
5/30/2025
We appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Springwater, NY
Benjamin M|2025 Buick Enclave
Confirmed Sales Customer
6/4/2025
It was Great, Roshaun,Tony and Doug took good care of me
Roshaun Scott
6/5/2025
Benjamin, thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!
Henrietta, NY
Ann R|2025 Buick Envision
Confirmed Sales Customer
6/10/2025
Friendly staff, eager to help.
Mark Houser
6/11/2025
Ann, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Rochester, NY
Joseph L|2025 GMC Yukon
Confirmed Sales Customer
6/11/2025
ADAM, DOUG AND DENNIS WERE GREAT! THIS IS THE SECOND VEHICLE IN 6 MONTHS WE HAVE PURCHASED FROM THEM
Dennis Akselrod
6/11/2025
Joseph, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Buick GMC South! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rochester, NY
Karen H|2025 Buick Encore GX
Confirmed Sales Customer
5/28/2025
Excellent service
Joseph Desiato
5/29/2025
Karen, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Rochester, NY
James F|2025 GMC Acadia
Confirmed Sales Customer
5/28/2025
Sam once again did a phenomenal job. Made the process smooth and painless.
House Salesperson
5/29/2025
James, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Syracuse, NY
Steven H|2025 GMC 2500HD Sierra
Confirmed Sales Customer
5/29/2025
Mark Houser was an absolute pleasure to deal with. He made the buying experience exceptional and painless. It’s the reason I traveled to purchase this vehicle with close to the same deal offered at closer dealerships.
Mark Houser
5/30/2025
Steven, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Buick GMC South! We sincerely value your business and look forward to your next visit!
Brewerton, NY
Michael K|2025 GMC Canyon
Confirmed Sales Customer
6/4/2025
Dennis Axelrod was super helpful and made the process easy.
Dennis Akselrod
6/5/2025
Michael, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Pittsford, NY
Christina K|2025 GMC Terrain
Confirmed Sales Customer
6/10/2025
Dennis was knowledgeable and efficient as always. Will choose him and Bib Johnson every time
Dennis Akselrod
6/11/2025
Thank you for choosing Bob Johnson Buick GMC South as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
Henrietta, NY
Terri T|2026 GMC Terrain
Confirmed Sales Customer
6/11/2025
Great service. Everyone was very helpful. Would definitely recommend them.
Robert Gordon
6/12/2025
Terri, we are so happy to read such a great review about Bob Johnson Buick GMC South! If you have any further questions, please give us a call. We're always happy to help!
Cuyler, NY
Terry W B|2016 Buick Regal
Confirmed Service Customer
6/11/2025
Smooth and efficient.
6/12/2025
Terry, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care!
GENESEO, NY
John M|2023 GMC Yukon
Confirmed Service Customer
6/12/2025
Pleasant and professional
6/13/2025
John, we are so happy to read such a great review about Bob Johnson Buick GMC South! Until the next time we meet, take care!
JACKSON, TN
Kathy C|2021 Buick Encore GX
Confirmed Service Customer
6/16/2025
The work done on my vehicle was completed on time and professionally. The service manager was great. The rest of the staff had bad manners and communication skills. The shuttle driver seemed over booked.Using the drinking water machine was confusing.
6/17/2025
Kathy, thank you for taking the time to leave us your feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (585) 359-2200 when you have a chance. Thank you, and we look forward to hearing from you.
West Henrietta, NY
John M|2024 GMC Hummer EV SUV
Confirmed Service Customer
6/11/2025
Friendly staff
6/11/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Bob Johnson Buick GMC South. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
West Henrietta, NY
Andrew H|2025 GMC Yukon
Confirmed Sales Customer
6/11/2025
I worked with Mark Houser at Bob Johnson GMC on W. Henrietta rd. I can’t say enough good things about Mark. He was a pleasure to work with and really knows his stuff about all the models of vehicles offered. He made my lease transfer very smooth and quick.
Mark Houser
6/12/2025
Andrew, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Buick GMC South! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
West Henrietta, NY
Robert L|2025 Buick Envision
Confirmed Sales Customer
6/16/2025
Friendly and helpful.
Steven Bagley
6/18/2025
Robert, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rochester, NY
Steven C|2025 GMC Acadia
Confirmed Sales Customer
6/17/2025
Gary Johnson always makes the process easy/
Gary Johnson
6/18/2025
Steven, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!
Rochester, NY
Noah W|2025 GMC Sierra 1500
Confirmed Sales Customer
6/17/2025
Joe was great and extremely helpful. I needed a new vehicle and over a very busy weekend he was able to get me what I was looking for. Very accommodating and knowledgeable. Will definitely recommend / be back
Joseph Desiato
6/18/2025
Noah, we're happy you found our staff to be so supportive during your experience here at Bob Johnson Buick GMC South. If you have any further questions, please give us a call. We're always happy to help!
West Henrietta, NY
James K|2025 Buick Envision
Confirmed Sales Customer
6/18/2025
Friendly and professional staff
Dennis Akselrod
6/18/2025
James, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Rochesrer, NY
Mary R|2025 Buick Encore GX
Confirmed Sales Customer
6/18/2025
In spite of the construction going on and limited parking, I thought that business was carried on very efficiently . The staff performed their responsibilities and were very polite and helpful. The only comment I would make is that privacy was difficult due to the close quarters . I understand that the best was done due to the circumstances of new construction.
Robert Gordon
6/19/2025
Mary, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Rochester, NY
Gerri M|2025 Buick Envista
Confirmed Sales Customer
6/18/2025
Joe and Adam were great! Will continue to lease through them!
Joseph Desiato
6/19/2025
Gerri, thanks for highlighting our staff who helped make this such a great experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Rochester, NY
Eric M|2021 GMC 1500 Sierra
Confirmed Service Customer
6/17/2025
750$ for a ground strap. 2.5 hours labor and 1 hour diag. For a 30$ wire. Also bought the "BEST" extended warranty insurance. They denied my claim. Truck has 32K and is 3 years old. I've only owned it for 2 and have put roughly 6K miles on it. This was my first GMC after owning Toyotas my whole life. Will most likely never buy another.
6/17/2025
Eric, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (585) 359-2200 to discuss your concerns, as your satisfaction is of utmost importance to us.
Victor, NY
Carol A|2025 Buick Encore GX
Confirmed Sales Customer
6/18/2025
We had Gary Johnson, sales rep. He knew what we were looking for as soon as we entered the dealership. First car he showed us, we bought.
Gary Johnson
6/19/2025
Carol, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Buick GMC South! Until the next time we meet, take care!
Avoca, NY
Alexander N|2025 Buick Envista
Confirmed Sales Customer
6/18/2025
Wonderful experience.
Dennis Akselrod
6/19/2025
Alexander, your wonderful feedback and rating mean a lot to us. We hope to see you soon!
Fairport, NY
Connor H|2025 GMC Sierra 1500
Confirmed Sales Customer
6/18/2025
Was very helpful, great deal on the vehicle too
Steven Bagley
6/19/2025
Connor, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Rochester, NY
James H|2025 Buick Envista
Confirmed Sales Customer
6/19/2025
We had decided on a vehicle that would meet all our needs. When we called the dealership, Dennis was able to provide the vehicle at a cost that another dealeship could not meet.
Dennis Akselrod
6/20/2025
James, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
East Syracuse, NY
Lindsay R|2025 GMC Terrain
Confirmed Sales Customer
6/23/2025
It was a great experience. Dennis my salesman was very knowledgeable and got me the deal I wanted.
Dennis Akselrod
6/24/2025
Lindsay, our staff is committed to providing each of our clients with the best automotive experience! We hope to see you soon!
Pittsford, NY
Catherine K|2024 Buick Envista
Confirmed Service Customer
6/23/2025
Nice folks. Fast service. I'd listed a couple of concerns when I booked my oil change on line. They were all addressed even though it was a Saturday.
6/24/2025
Catherine, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WEBSTER, NY
Deborah B|2025 Buick Envista
Confirmed Sales Customer
6/24/2025
A special Thanks to Dennis, Doug, and Jake for going above and beyond to make this experience awesome.
Dennis Akselrod
6/25/2025
Deborah, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
Watertown, NY
Tonika G|2017 GMC Acadia
Confirmed Service Customer
6/24/2025
In person was great over the phone person who answered was impatient and snobby
6/25/2025
Tonika, your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (585) 359-2200 so we can discuss your experience further. We look forward to hearing from you.
Rochester, NY
Ruth Marie K|2020 Buick Encore GX
Confirmed Service Customer
6/24/2025
Was very Quick
6/25/2025
Ruth, we're glad everything was completed quickly and to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help!
HENRIETTA, NY
James S|2025 GMC Terrain
Confirmed Sales Customer
6/25/2025
Everything went well very satisfied.
House Salesperson
6/26/2025
James, your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC South and we hope to see you again soon!
Rochester, NY
Leah M|2025 GMC Terrain
Confirmed Sales Customer
6/27/2025
Joe was ABSOLUTELY amazing! He provided us with everything we needed and expected during our new car lease search! Thank you so much! We hope to bring more business your way from our family and friends!
Joseph Desiato
6/29/2025
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Lockport, NY
Christine B|2024 Buick Envista
Confirmed Service Customer
6/28/2025
After expressing my concerns of a check engine light on my 2024 Envista, I was very impressed with Courtney's professionalism, knowledge and willingness to have the purge pimp replaced the same day as I had a six hour drive home the following day. Mason, the technician reassured me that this is a repair that could be done relatively quickly and this eased my concerns. Courtney located the part and I picked up my Envista in less than four hours! It was a great feeling knowing my 24 Envista was repaired and ready for my long drive home. I frequent this area often to visit family. It's wonderful to know that Bob Johnson Buick is here if need be. I highly recommend Bob Johnson Buick and can't thank Courtney and Mason for outstanding customer service! You should know that Bob Johnson Auto Group has been servicing my sister's family for over 40 years! Thank you again, Christine B
6/30/2025
Thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Buick GMC South! Thanks again for the recommendation, and have an amazing day!
Mineola, NY
Walter R|2025 GMC 1500 Sierra
Confirmed Sales Customer
6/30/2025
Steve was great . I've bought gmc trucks from vision on panorama trail and this by far was my best experience purchasing a truck to date.
Steven Bagley
7/1/2025
Walter, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Webster, NY
Brisel D|2025 Buick Encore GX
Confirmed Sales Customer
7/1/2025
I was a great experience
Joseph Desiato
7/3/2025
We appreciate your positive review of your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
Pavilion, NY
Charlene A S|2024 Buick Encore GX
Confirmed Service Customer
7/1/2025
Staff is always friendly and professional. Thank you.
7/3/2025
Charlene, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Buick GMC South! Please don't hesitate to reach out if there's anything additional we can do for you.
ROCHESTER, NY
Kathryn G|2025 Buick Envista
Confirmed Sales Customer
7/1/2025
My sales man Mark Houser bent over backwards to get every thing in order and in my payment area. Fiance director at Buick Dave was very helpful also. I really enjoyed working with them both
Mark Houser
7/4/2025
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rochester, NY
Jordan W|2025 GMC Sierra 1500
Confirmed Sales Customer
7/1/2025
Great experience at the dealership, everyone was very helpful!
Steven Bagley
7/4/2025
Jordan, we are so happy to read such a great review about Bob Johnson Buick GMC South! Please let us know if there is anything else we can do for you; we are more than happy to help!
Caledonia, NY
Tamaija G|2017 Buick Encore
Confirmed Service Customer
7/2/2025
Eric was my service tech and he helped me in ensuring my repairs would be covered by the place i purchased my car from. Once we had it figured it out he then repaired my car and kept me updated on it's progress and repairs. They also did an entire inspection warning me of other repairs that needed to be handled which I will be taking care of shortly.
7/4/2025
Tamaija, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rochester, NY
Catherine B|2020 Buick Envision
Confirmed Service Customer
7/2/2025
I always have a good experience I’m disappointed that my guy who always helps me is no longer there . But that’s ok I had a good experience with Courtney she did very well in having my needs taken care of . She’s very personable and knowledgeable and sweet .
7/4/2025
Catherine, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
rochester, NY
John R|2025 GMC Sierra 2500 HD
Confirmed Service Customer
7/2/2025
All of the staff from booking the appointment the service writer when I arrived and when the service was done were very friendly and professional. Three things were performed, multi point inspections, oil change and tire rotation. When I spoke to the service writer I asked how do they perform the tire rotation, front to back or rear cross rotation. She told me front to back. I told her o wanted rear cross rotation and went to explain that the rear tires move to the front keeping the same rotation and the front are crossed rotated to the rear. She said yes that’s how we do rear cross rotation. When the service was completed I inspected the rotation and it was performed incorrectly by cross rotating the front and the rear tires. When I went back to the shop counter my service writer was in the back somewhere and another service writer asked if he could help. I explained the incorrect tire rotation was performed and he asked another gentleman who said no that’s how you perform the rear cross rotation. Then instead of the service writer saying let me pull your truck back in the shop and correct the mistake he said oh let me have them call you in the morning which was not acceptable because I live a little more than an hour away. When I got home I took the truck to a shop and had the incorrect tire rotation corrected. I purchased a Lexus in November and this truck in January which cost about $160k and will think twice about doing any future business.
7/5/2025
John, we regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. If you are willing to give us another chance, please contact us at (585) 359-2200 so we can understand your situation better in order to try and turn your experience around. Thank you, Bob Johnson Buick GMC South
Cowlesville, NY
Vincenzo M|2025 GMC Sierra 1500
Confirmed Sales Customer
6/19/2025
Amazing staff
Roshaun Scott
6/20/2025
Vincenzo, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Fairport, NY
James W|2024 GMC Sierra 2500 HD
Confirmed Service Customer
6/23/2025
efficient
6/24/2025
James, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
West Henrietta, NY
Brian M|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
6/26/2025
People you can count on to streamline any issues with your vehicle!
6/27/2025
Brian, your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC South and we hope to see you again soon!
ROCHESTER, NY
Aileen N|2020 Chevrolet Equinox
Confirmed Service Customer
6/27/2025
Mechanic never drove my car again after putting in fuel injector had me come get the car. I drove all of 15 mins before it started doing the same thing that led me to the dealer therefore he never fixed the root of the problem probably causing my car/engine more damage when he allowed me to drive away with in not totally fixing it. I was with my child and it was a dangerous situation for my child and myself to be in. The customer service with Courtney R. Is amazing though. She got me a tow and loaner.
6/29/2025
Aileen, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (585) 359-2200 when you have a chance. Thank you, and we look forward to hearing from you.
Rochester, NY
Mark P|2025 GMC Sierra 1500
Confirmed Sales Customer
6/30/2025
Dennis was very patient and helpful for me in leasing new vehicle.
Dennis Akselrod
7/1/2025
Our staff is committed to providing each of our clients with the best automotive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Hilton, NY
Alton M|2021 GMC 1500 Sierra
Confirmed Service Customer
7/1/2025
A A A
7/2/2025
Thank you for the high star rating! We hope you have a great day!
Hilton, NY
Kristin P|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
7/1/2025
Roshaun did a great job in finding me the vehicle that he knew I would love andthe Price be within my budget! Highly recommend!
Roshaun Scott
7/2/2025
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Warners, NY
Catherine M|2025 Buick Envision
Confirmed Sales Customer
7/3/2025
My experience with the dealership was great was treated with respect, everything was explained to all my questions were answered.
Roshaun Scott
7/6/2025
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rochester, NY
Ralph D|2021 Buick Enclave
Confirmed Service Customer
7/7/2025
I was ignored when I went to pick up my car. a different person checked me out , the car was in lane 8 (it wasn't), it is not the same . chaos
7/9/2025
Ralph, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (585) 359-2200 to discuss your concerns, as your satisfaction is of utmost importance to us.
ROCHESTER, NY
Philip W|2017 Buick Enclave
Confirmed Service Customer
7/8/2025
Service was as good as usual. Did not check tire pressures and tried to over-sell service that was not requested or needed. Must be service business is slow these days.
7/9/2025
Philip, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
ROCHESTER, NY
Alexander N|2025 Buick Envista
Confirmed Service Customer
7/9/2025
5 stars
7/11/2025
Alexander, thank you for the five star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!
Fairport, NY
Santina V|2025 Buick Encore GX
Confirmed Sales Customer
7/15/2025
Dennis was very professional & helpful. 5 star rating.
Dennis Akselrod
7/16/2025
Santina, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Batavia, NY
Kim C|2025 Buick Encore GX
Confirmed Sales Customer
7/16/2025
Dennis and Jake were awesome, easiest car buying experience ever. I came in at 11 a.m and was on my way home with my new Buick Encore by 3:30 in the afternoon. Thank you for a great car buying experience, I will definitely recommend you to everyone.
Dennis Akselrod
7/17/2025
Kim, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Buick GMC South! We sincerely value your business and look forward to your next visit!
Batavia, NY
Jeffrey L|2025 GMC Yukon XL
Confirmed Sales Customer
7/21/2025
I recently purchased my second new truck from Gary Johnson, and had another great experience. Gary and the Bob Johnson team were terrific from beginning to end. Thank you ! Jeff
Gary Johnson
7/22/2025
Jeffrey, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Buick GMC South! Thank you again for choosing Bob Johnson Buick GMC South and we hope to see you again.
Webster, NY
Mikol D|2024 GMC Canyon
Confirmed Service Customer
7/24/2025
Arrived on time for my 7:30am first oil change and rotation. It took you 1h50m to get me back in my truck. Your service dept should be embarrassed, terrible time management especially for the first appointment of the day. Would not recommend you for anything other than recall/warranty work.
7/25/2025
Thank you for reaching out to us. We regret to hear about the situation you have described. If you are willing to give us another chance, please contact us at (585) 359-2200 so we can understand your situation better in order to try and turn your experience around. Thank you, Bob Johnson Buick GMC South
Rochester, NY
Mark W|2025 Buick Envista
Confirmed Sales Customer
7/5/2025
6th vehicle from Adam. Bob Johnson is a great dealership.
Robert Gordon
7/7/2025
Mark, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Buick GMC South! We sincerely value your business and look forward to your next visit!
Webster, NY
Shannon F|2025 Buick Encore GX
Confirmed Sales Customer
7/9/2025
Roshaun was amazing! Worked hard to get me what I wanted
Roshaun Scott
7/10/2025
Shannon, thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
Spencerport, NY
Joseph W|2021 GMC 1500 Sierra
Confirmed Service Customer
7/10/2025
Brought truck in for oil, filter and tire rotation. Tyler said it would be ready in a little over an hour. He had me out in less than an hour. Asked that they not move seat and put tire presser that I requested. Ty Tyler
7/13/2025
Joseph, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Buick GMC South! We are always more than happy to assist you if anything else comes up. Take care!
Greece, NY
James G|2007 GMC Envoy
Confirmed Service Customer
7/18/2025
very good
7/21/2025
James, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
ROCHESTER, NY
Scott C|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
7/18/2025
Waited 4 1/2 hours for 4 tires installed and alignment and inspection
7/21/2025
Scott, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (585) 359-2200 to discuss your concerns, as your satisfaction is of utmost importance to us.
Scottsville, NY
Karen L|2024 GMC Terrain
Confirmed Service Customer
7/28/2025
As someone who has dealt with Randall’s in CANANDAIGUA for over 30 years I was anxious to see “the service” at Bob Johnson’s. On the day my console screen went black I tried several times to phone the service department to schedule an appointment. The calls were never answered. I called the sales department who forwarded me to a service manager and they said he would definitely respond. He did not. I started calling the next morning and did connect with a lady who scheduled me for drop off service for the following day, which was fine, but I explained I would need a loaner because our driveway had just been sealed and we could not get our other vehicle out of the garage. She sent an email to the person who handles loaners and told me he would be calling. He did not. I made 2 more calls before my aptm to confirm I could have a loaner - again no response whatsoever. I showed for my drop off appointment anyway hoping to have a car to drive home and was greeted by Courtney - the first positive interaction I have had with BJ regarding the aptm. Courtney was clearly focused on customer satisfaction and making things better. She gets 10 stars. Obviously we did not get a loaner so my husband and I waited for 3 hours while they diagnosed the problem and thanks to Courtney did my first oil change and tire rotation. I was told they have to order a new radio and it could take 2 days or a couple weeks. At least I was told the car would be there for the day and we will be able to manage that next time. As I am driving it now with no click on signaling, no radio, no back up mirror - I hope the radio arrives soon and service can happen right away. While Courtney turned things around - it is very disappointing that phones were not answered and calls not made. Thank you for reading my long message. Karen
Bloomfield, NY
Alexa S|2025 GMC Terrain
Confirmed Sales Customer
7/29/2025
Mark Houser is the best salesman. He goes above and beyond each and every time he’s helped me get into a new car. He is so personable and helpful. Makes the transaction and process smooth, easy and quick. He takes the time to show you everything and make sure I feel comfortable with the car, paperwork, price, etc. I have recommended more people to go see Mark at Bob Johnson! The car buying and leasing process has always been daunting and stressful until I met Mark and his team at Bob Johnson South. The finance manager and sales manager also were wonderful to work with. Everyone is so accommodating and friendly. Great team! Great dealership! I am very pleased and happy with my new car - thank you, Mark!!!
Mark Houser
7/30/2025
Alexa, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rochester, NY
David A W|2017 Buick Enclave
Confirmed Service Customer
7/29/2025
Your salesman Greg Palmer was the BEST!!!! He showed us all the cars we wanted to, was patient in the whole process. He made you feel as one of the family. . Easy to talk to, knowledgeable . Anyone buying a car should ask for Greg.
7/30/2025
David, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
PITTSFORD, NY
Dennis S|2015 Buick Regal
Confirmed Service Customer
7/29/2025
Service was professional and wuick
7/30/2025
Dennis, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
PITTSFORD, NY
John K|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
7/30/2025
Prompt service and good communication. A shout out to Courtney Rodak
7/31/2025
John, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
Rochester, NY
Dennise M|2026 GMC Terrain
Confirmed Sales Customer
8/1/2025
My experience was excellent as it always is. I've been buying and leasing vehicles for years and always see Mark Hauser who helps me tremendously with my thousand questions. Mark does all the behind the scenes work which consists of many tasks while demonstrating courtesy and professionalism.
Mark Houser
8/4/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
Rochester, NE
Kent W|2025 GMC Sierra 3500 HD
Confirmed Sales Customer
8/1/2025
Very helpful and answered all my questions and explained everything
Joseph Desiato
8/4/2025
Kent, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!
Warsaw, NY
Susan D|2025 Buick Encore GX
Confirmed Sales Customer
8/1/2025
Very friendly customer service. Bought three cars from Dennis and will continue. Reccomend to family and friends. Jake has also been wonderful. Thank you Dennis and Jake.
Dennis Akselrod
8/4/2025
Susan, thanks for highlighting some of our staff who helped make this such a great experience! Thanks again for the recommendation, and have an amazing day!
Rochester, NY
Clifford B|2023 GMC Sierra 1500
Confirmed Service Customer
7/29/2025
was good
7/31/2025
Clifford, your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC South and we hope to see you again soon!
Rochester, NY
Lisa B|2025 GMC Terrain
Confirmed Sales Customer
7/30/2025
Karl my salesman was great. Everything went very smooth and I am happy with the price and transaction
Karl Mellenthine
8/1/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
Churchville, NY
Adam A|2025 Buick Envista
Confirmed Sales Customer
8/3/2025
Our salesman was great he made the buying process easy and with no pressure. I got the car I wanted and had a good experience.
Robert Gordon
8/5/2025
Adam, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Ontario, NY
Joan S|2025 Buick Envision
Confirmed Sales Customer
8/12/2025
I was very impressed with the team member who worked with me, Joe Desiato - very knowledgeable about the vehicle I was interested in and made the extra effort in finding the color scheme that I wanted. He made the whole process much more comfortable than I anticipated/feared It would be - no hard sell or intimidation which I have experienced in the past at other dealerships
Joseph Desiato
8/14/2025
Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
Webster, NY
Kevin L|2025 GMC Sierra 1500
Confirmed Sales Customer
8/12/2025
Professional service and easy buying experience
House Salesperson
8/14/2025
We are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Massena, NY
Anne R|2024 GMC Terrain
Confirmed Service Customer
8/14/2025
Fast and courteous service.
8/16/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care!
Geneseo, NY
Hans B|2017 GMC Yukon
Confirmed Service Customer
8/14/2025
Welcomed on arrival, serviced vehicle and issues that made the appointment for.
8/17/2025
Hans, your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC South and we hope to see you again soon!
Henrietta, NY
Annette J|2024 GMC Terrain
Confirmed Service Customer
8/15/2025
My service person Tyler was very friendly helpful and courteous. The service was quick and easy.
8/17/2025
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rochester, NY
Jenna C|2025 GMC Sierra 1500
Confirmed Sales Customer
8/18/2025
Great environment! Helpful staff!
Roshaun Scott
8/19/2025
Jenna, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Manchester, NY
Maryanne C|2025 GMC Sierra 1500
Confirmed Sales Customer
8/4/2025
Dennis helped us purchase a new truck. He went above and beyond! He is patient and willing to help in any shape or form.
Dennis Akselrod
8/5/2025
Maryanne, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Phelps, NY
Philip P|2024 GMC Canyon
Confirmed Service Customer
8/5/2025
Get service
8/6/2025
Philip, thank you for taking the time to leave us your feedback. If you'd be willing to provide more feedback, please reach out to us at (585) 359-2200 so we can assist you further.
Rochester, NY
Ronald J S|2019 GMC 1500 Sierra
Confirmed Service Customer
8/9/2025
Very good service.
8/11/2025
Ronald, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
ROCHESTER, NY
Lynn C|2024 GMC Terrain
Confirmed Service Customer
8/9/2025
Very helpful and informative
8/12/2025
Lynn, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
West Henrietta, NY
David C|2024 GMC Sierra 1500
Confirmed Service Customer
8/10/2025
Very happey with my service, Better than most dealerships.
8/12/2025
David, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Canandaigua, NY
Sarah R|2026 GMC Terrain
Confirmed Sales Customer
8/11/2025
Everyone I worked with was amazing
Steven Bagley
8/14/2025
Sarah, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Canandaigua, NY
Glenda B|2022 GMC Terrain
Confirmed Service Customer
8/16/2025
Good service
8/18/2025
Glenda, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Bloomfield, NY
Robert D|2024 GMC Sierra 2500 HD
Confirmed Sales Customer
8/21/2025
My salesman Joe was great. Returned phone calls and emails promptly. He knew what I wanted and didn't try to sell me something else. I ended up going with a GMC due to how I was treated by Joe and this is why for the first time in my life I haven't purchased a Ford.
Joseph Desiato
8/22/2025
Robert, thank you for taking the time to leave us feedback about your experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Springwater, NY
Dylan G|2025 GMC Terrain
Confirmed Sales Customer
8/22/2025
My experience was painless to get into a brand new vehicle.
Joseph Desiato
8/24/2025
Dylan, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Depew, NY
Kelly C|2025 Buick Envision
Confirmed Sales Customer
8/22/2025
Mark was great. Love my new Envision!
Mark Houser
8/25/2025
Kelly, we're happy you found our staff to be so supportive during your experience here at Bob Johnson Buick GMC South. Thank you again for choosing Bob Johnson Buick GMC South and we hope to see you again.
Lockport, NY
Nancy G|2025 Buick Enclave
Confirmed Service Customer
8/24/2025
We will always bring our car for service at Bob Johnson in Henrietta. They are always open with the time it’s going to take to perform the service needed, polite, hands on, able to explain what and why it’s needed. We also had an issue with a tire sensor that we called about, we were able to just stop in at our convenience and they took care of it immediately. No appointment needed. Kudos to the service team at Bob Johnson Henrietta!!
8/25/2025
Nancy, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Buick GMC South! Please don't hesitate to reach out if there's anything additional we can do for you.
pittsford, NY
Daniel V|2025 Buick Envista
Confirmed Sales Customer
8/26/2025
Great friendly atmosphere, knowledgeable employees
Joseph Desiato
8/27/2025
Daniel, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Buick GMC South! Feel free to reach out to us if you need anything. Have a wonderful day.
West Henrietta, NY
Ashley K|2025 GMC Terrain
Confirmed Sales Customer
8/29/2025
Everyone was very polite and organized. They made the process very pleasant and easy!
Dennis Akselrod
9/1/2025
Ashley, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Akron, NY
Loni M|2025 GMC Sierra 1500
Confirmed Sales Customer
8/29/2025
Adam Williams was Amazing 😊
Steven Bagley
9/1/2025
Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
Webster, NY
Will M|2018 GMC Yukon
Confirmed Service Customer
8/29/2025
My rating is based on the customer service and experience I had, not particularly the work done. I scheduled an inspection, just as I had done last year here, all to be told it failed because of tint that had been on my vehicle since its initial purchase years ago. When I pointed out my confusion being based on this same location having previously passed it, a manager was brought in who essentially told me tough luck, he will have a convo with that person and that I can either go pay a shop to remove it or do it myself but they can’t help me until this is done. Mind you - this is after sitting 1.5 hrs in the waiting area with my 1 yr old son, 10 yr old daughter and 12 yr old daughter. I was able to get the tint removed and it has now passed, but as a customer, this was an awful experience and I would expect more empathy from someone in a management position towards not only someone who is a repeat, multiple vehicle buying, always get my service done there customer - but also someone who is was actively holding their 1 yr old child while trying to ask for help figuring this out in a pinch of time. If you want honest feedback - there you go.
9/1/2025
Will, we're disappointed to hear of the negative experience you had at our location. If you are willing to give us another chance, please contact us at (585) 359-2200 so we can understand your situation better in order to try and turn your experience around. Thank you, Bob Johnson Buick GMC South
Rochester, NY
John H|2025 Buick Envision
Confirmed Sales Customer
8/18/2025
Good follow up on request. Very knowledgeable of car’s features.
Mark Houser
8/19/2025
John, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Pittsford, NY
Matthew M|2019 GMC 1500 Sierra
Confirmed Service Customer
8/19/2025
when my truck engine seized up Courtney tried as hard as she could to help me, connecting me to service where they determined it was seized. Your office manager tried to work with GM to resolve a recently expired engine warrantee with no success. Everyone was very courteous with me understanding my problem.
8/20/2025
Matthew, we're happy you found our staff to be so supportive during your experience here at Bob Johnson Buick GMC South. Please don't hesitate to reach out if there's anything additional we can do for you.
Loudon, NH
Horace L|2020 Buick Envision
Confirmed Service Customer
8/19/2025
On time service excellent quality materials
8/20/2025
Horace, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
ROCHESTER, NY
Francis P|2024 Buick Envision
Confirmed Service Customer
8/22/2025
They did well to cover my error with on line scheduling. Not clear about drop off vs waiting for car..
8/25/2025
Francis, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rochester, NY
Richard J|2023 GMC Sierra 1500
Confirmed Service Customer
8/26/2025
Brought my vehicle in for a transmission leak, was advised that it was fine and I had nothing to worry about. 13 miles after leaving the dealership the line blows and advised it was a mere coincidence and that it nothing to do with them. Zero accountability.
8/27/2025
Richard, we appreciate you taking the time to leave us this feedback. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Bob Johnson Buick GMC South (585) 359-2200
Pittsford, NY
Gary W|2024 Buick Envision
Confirmed Service Customer
8/31/2025
Very accommodating service person
9/2/2025
Gary, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Penfield, NY
Mary Elizabeth T|2018 Buick Encore
Confirmed Service Customer
9/2/2025
Awesome
9/3/2025
Mary, we are very happy to have provided you with such a positive experience! We hope to see you soon!
ROCHESTER, NY
Thomas W|2023 GMC Sierra 1500
Confirmed Service Customer
9/3/2025
First of all you sent me a coupon that was for the “main” Bob Johnson location and I couldn’t use it. Then, I know I was early but I was there from 230 to 420 for an oil change. Being someone who worked on cars years ago I can’t understand that and will probably start looking elsewhere.
9/3/2025
Thomas, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (585) 359-2200 to discuss your concerns, as your satisfaction is of utmost importance to us.
Hilton, NY
Kathy J A|2017 Buick LaCrosse
Confirmed Service Customer
8/29/2025
always treated with courtesy and kindness
9/1/2025
Kathy, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
HENRIETTA, NY
Mary Ann P|2024 Buick Envista
Confirmed Service Customer
9/2/2025
Happy with the service I received, done in an hour. rep was very pleasant to work with . Thank you!
9/3/2025
Mary, it is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
Rochester, NY
Cathy M|2026 Buick Encore GX
Confirmed Sales Customer
9/3/2025
Adam, Doug and Robert were just great. I first went to another dealership in the area and while driving there to pickup my car was told the deal was not approved after already being told that I had approval and to pick up the car. Frustrated, I cancelled that deal and called Adam at Bob Johnson. I was able to secure a much better deal for the same car, only this one was a 2026, and the process was seamless. Adam pushed this through in one day. Doug in Finance was patient and great. Robert was a gem to deal with, very professional and answered all my questions regarding paperwork and the vehicle. The whole process was seamless. EXCELLENT.
Robert Gordon
9/3/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Webster, NY
James K|2026 GMC Terrain
Confirmed Sales Customer
9/3/2025
Steve Bagley was great to work with. I’d buy another car from the dealership as a result of our interactions with Steve. He was professional, personable and very knowledgeable about the vehicle we leased.
Steven Bagley
9/3/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jamesville, NY
Sarah F|2025 Buick Envision
Confirmed Sales Customer
9/7/2025
Karl made the whole buying process beyond easy!
Karl Mellenthine
9/8/2025
Sarah, thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!
Rochester, NY
David G|2025 GMC Sierra 1500
Confirmed Sales Customer
9/10/2025
Good experience. Would likely go back for a future vehicle.
Dennis Akselrod
9/10/2025
David, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Rochester, NY
Kurt K|2025 GMC Sierra 3500 HD
Confirmed Sales Customer
9/10/2025
Mark worked with me to get exactly what I was looking for both in the vehicle and with my price point. I am not an easy customer to deal with and he and his higher bosses worked hard to get me into a new truck. Many thanks to them all.
Mark Houser
9/11/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
West Henrietta, NY
Emily S|2026 GMC Sierra 1500
Confirmed Sales Customer
9/7/2025
Joe was very patient and helpful during my purchase! He made everything go super smooth and with ease. Would definitely buy from him again!
Joseph Desiato
9/8/2025
Emily, we're happy you found our staff to be so supportive during your experience here at Bob Johnson Buick GMC South. We look forward to your next visit! Take care!
Waterloo, NY
Sharon T|2024 GMC Terrain
Confirmed Service Customer
9/8/2025
Tyler was fantastic getting my car in finding the problem and getting me a loaner so that I could get to work. I’ve been coming to the dealership for years. I appreciate all the hard work of all the staff. Thank you so much.
9/9/2025
Sharon, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Marion, NY
Samuel H|2023 Buick Envision
Confirmed Service Customer
9/11/2025
Everything was great!
9/12/2025
Samuel, our staff is committed to providing each of our clients with the best automotive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
W Henrietta, NY
Daniel G D|2019 GMC 1500 Sierra
Confirmed Service Customer
9/14/2025
Work got done in a timely manner.
9/15/2025
Daniel, your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC South and we hope to see you again soon!
RUSH, NY
Julie L|2025 Buick Envista
Confirmed Sales Customer
9/16/2025
Mark Houser is simply the best! I came in with certain criteria and he exceeded them. Everything went smoothly and he made car buying enjoyable.
Mark Houser
9/17/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
Rochester, NY
Lewis G|2024 Buick Envision
Confirmed Service Customer
9/18/2025
Had a simple oil change. It took an hour and a half. The people with Lexus vehicles were given priority as some came after me and left before. I had to ask if car was done. Can’t wait for new facility to open
9/19/2025
Lewis, thank you for taking the time to leave us feedback about your experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (585) 359-2200 so we can work towards a resolution.
Fairport, NY
Michael P|2025 GMC Sierra 1500
Confirmed Sales Customer
9/18/2025
Everything went smooth
Mark Houser
9/21/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC South and we hope to see you again soon!
Spencerport, NY
Jayon J|2025 Buick Envista
Confirmed Sales Customer
9/18/2025
Roshaun has Very good customer service honest and trustworthy not pushy at all made me and my family feel welcomed definitely has all the qualities to make people come back and tell others friends,family how great there experience is the whole team was great got me best pricing the car I wanted
Roshaun Scott
9/21/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Fairport, NY
Mark M|2025 Buick Envision
Confirmed Sales Customer
9/11/2025
Bob Gordon made this happen. He was awesome. Really went the extra mile, again and again.
Robert Gordon
9/12/2025
Mark, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Henrietta, NY
Kay C|2024 Buick Encore GX
Confirmed Service Customer
9/11/2025
I was greeted when I entered the store. My first time in since the renovation. Very nice. My vehicle was done earlier than expected. My service man reminded me my inspection was due next month and would I like it done now instead of having to come back in? Which I did. Was floored when I got the bill, things sure do go up. I'm happy with results. See you next year....Kay Cargill
9/14/2025
Kay, thank you for taking the time to leave a review for us at Bob Johnson Buick GMC South. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Rochester, NY
Michael W|2025 GMC Yukon
Confirmed Sales Customer
9/12/2025
It was great. They helped me order what I wanted. Explained the options for rust and paint protection without pressure to buy. The process was easy and low stress
Gary Johnson
9/15/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
North Chili, NY
Rebecca M|2025 GMC Sierra 1500
Confirmed Sales Customer
9/16/2025
The dealership was welcoming and listen to all my needs. They were able to get me in my vehicle of choice and the payment I was looking for
Robert Gordon
9/17/2025
Rebecca, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Leicester, NY
Frank G|2025 GMC Terrain
Confirmed Sales Customer
9/19/2025
Everyone was kind and friendly, and it made buying a car a joyful experience.
Roshaun Scott
9/22/2025
Frank, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rochester, NY
Eric F|2026 Buick Encore GX
Confirmed Sales Customer
9/23/2025
Gary Johnson treated me with great care and respect ! That’s why i have leased 4 cars from him and Bob Johnson GMC Buick. First class sales and service!
Gary Johnson
9/24/2025
Eric, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rochester, NY
Justin T|2019 GMC 2500HD Sierra
Confirmed Service Customer
9/26/2025
It just seems the cost of an oil change is getting out of control. Eight quarts of oil, an oil filter, and 30 minutes of work shouldn't cost almost $200. Besides that, the experience was great.
9/29/2025
Justin, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (585) 359-2200 when you have a chance. Thank you, and we look forward to hearing from you.
Dalton, NY
Dominic C|2025 Buick Encore GX
Confirmed Service Customer
9/19/2025
Service to my vehicle exceeded my expectations
9/22/2025
Michael, we're pleased to know we have been able to exceed your expectations and really help you out! Thank you again for choosing Bob Johnson Buick GMC South and we hope to see you again.
Pittsford, NY
Jenta K|2025 Buick Enclave
Confirmed Sales Customer
9/22/2025
Dennis Akselrod and Tony Coleman both were very polite and professional when they greeted us. We got a great deal on the car and we love the vehicle.
Dennis Akselrod
9/22/2025
We're happy you found our staff to be so supportive during your experience here at Bob Johnson Buick GMC South. Please let us know if there is anything else we can do for you; we are more than happy to help!
West Henrietta, NY
Dawn M R|2016 GMC Terrain
Confirmed Service Customer
9/22/2025
I needed an emergency appointment and contacted Courtney my service advisor. She shared with me that it may take a few days, as the mechanics had full schedules. Courtney kept me informed about repairs and costs. Courtney showed a great deal of empathy and truly cared about getting me back on the road. James provided shuttle service, he is a true gem. I appreciate the entire team. Thank you, Dawn R.
9/23/2025
Dawn, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
W HENRIETTA, NY
Milton T|2017 GMC Acadia
Confirmed Service Customer
9/23/2025
Courtney was very pleasant and efficient.
9/24/2025
We appreciate you taking the time to leave us this feedback. We hope to see you soon!
ROCHESTER, NY
John G|2025 GMC Acadia
Confirmed Service Customer
9/25/2025
First oil change with checkup went smooth and all complete within an hour.
9/26/2025
John, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
PITTSFORD, NY
Keith P|2025 GMC SIERRA EV
Confirmed Sales Customer
9/26/2025
Great price, salesperson Rey knowledgeable about all available incentives.
Roshaun Scott
9/28/2025
Thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.
Webster, NY
Marc M|2026 GMC Sierra 1500
Confirmed Sales Customer
9/26/2025
Karl was great
Karl Mellenthine
9/29/2025
Marc, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Lewiston, NY
Dan L|2017 Buick Encore
Confirmed Service Customer
9/29/2025
Tyler was very helpful. He answered my questions and listened to my concerns regarding my vehicle.
9/30/2025
Dan, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Buick GMC South! We sincerely value your business and look forward to your next visit!
Rochester, NY
Daniel R|2025 Buick Envista
Confirmed Sales Customer
10/7/2025
Steve was very easy to work with and very quick to get back to us with information and answers. He is top notch!
Steven Bagley
10/8/2025
Daniel, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Buick GMC South! We sincerely value your business and look forward to your next visit!
Henrietta, NY
Jeffrey S|2025 GMC Sierra 1500
Confirmed Sales Customer
10/8/2025
Steve , doug and adam did a stand up job. Definitely would buy from them again
Steven Bagley
10/9/2025
Jeffrey, thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!
Rochester, NY
Timothy Z|2024 Buick Envision
Confirmed Service Customer
10/8/2025
Very pleased with the service we received.
10/9/2025
We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Pittsford, NY
Christy C|2023 Buick Envision
Confirmed Service Customer
10/8/2025
I was able to get my car done in a couple hours which for a busy person is crucial! thank you
10/10/2025
Christy, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Fairport, NY
John E M|2016 Buick Encore
Confirmed Service Customer
10/10/2025
Unethical practice. Please forward to the dealership manager to call me @ 585-334-1272.
ROCHESTER, NY
Dwayne T|2025 Buick Envision
Confirmed Sales Customer
10/10/2025
Bob Johnson Buick the staff are very Professionals. I'm satisfied with the service and also my New 2025 Envision Avenir a marvelous vehicle
Dennis Akselrod
10/13/2025
Dwayne, your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC South and we hope to see you again soon!
HORNELL, NY
Thomas K|2022 GMC 1500 Sierra
Confirmed Service Customer
10/11/2025
The service advisors listened to my issues, took the time to deep dive and fix the electrical issue. They worked with my schedule needing my truck for the weekend and completed work on time.
10/13/2025
Thomas, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Rochester, NY
Douglas W|2026 GMC HUM EV Pickup-E
Confirmed Service Customer
10/13/2025
Communication from the service team was extremely poor. 2 hours after the latest possible time my vehicle was supposed to be ready I had to call to find out why I hadn’t been contacted.
10/14/2025
Douglas, we regret to hear that your experience with us was not a more positive one. If you are willing to give us another chance, please contact us at (585) 359-2200 so we can understand your situation better in order to try and turn your experience around. Thank you, Bob Johnson Buick GMC South
Webster, NY
Birkha G|2023 GMC Sierra 1500
Confirmed Service Customer
10/6/2025
Everything was excellent. I had 2 different issues on my GMC Sierra. I didn't have to pay out of my pocket. They were all covered under factory warranty. The issues were resolved perfectly. Thanks. Birkha Gurung
10/7/2025
Birkha, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
W Henrietta, NY
Dennis P|2013 Chevrolet Impala
Confirmed Service Customer
10/8/2025
Eric was great, explained everything
10/10/2025
Dennis, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Rochester, NY
Steven C|2025 GMC Acadia
Confirmed Service Customer
10/8/2025
Always great service here. Looking forward to new dealership opening, so scheduling appointments will be better again.
10/10/2025
Steven, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Rochester, NY
Ron S|2016 GMC 2500HD Sierra
Confirmed Service Customer
10/8/2025
Detailed items needing repair and consulted me for which ones to complete. Great communication keeping me informed about the repairs throughout the work.
10/11/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
Lima, NY
Patricia A S|2023 GMC Terrain
Confirmed Service Customer
10/14/2025
Courtney was extremely professional.Constantly keeping me appraised if the progress they were making with my issue .
10/15/2025
Patricia, we're happy you found our staff to be so supportive during your experience here at Bob Johnson Buick GMC South. Thank you again for choosing Bob Johnson Buick GMC South and we hope to see you again.
PITTSFORD, NY
James W|2024 GMC Sierra 2500 HD
Confirmed Service Customer
10/14/2025
Prompt
10/15/2025
James, we appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!
West Henrietta, NY
Michael B|2025 GMC Sierra 1500
Confirmed Service Customer
10/15/2025
Keeps dealership totally screwed up my camera install the worst service department ever. Then the Henrietta store fixed my issues correctly Tim and Tyler took care of me well. I would clean house at the merit dealership service department horrible technicians and the service advisor was no better.
10/16/2025
Michael, thanks for highlighting some of our staff who helped make this such a great experience! We would like the opportunity to address your concerns. Please reach out to us directly at (585) 359-2200 when you have a chance. Thank you, and we look forward to hearing from you.
Geneseo, NY
Mary S|2026 Buick Encore GX
Confirmed Sales Customer
10/15/2025
Joe Desiato did a fabulous job helping me purchase my new Encore GX. He explained all the features on the car and pointed out the new features! He’s polite and very knowledgeable doing his job. I highly recommend working with him when purchasing a new car from Bob Johnson GMC South! He’s the best!
Joseph Desiato
10/16/2025
Mary, our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Spencerport, NY
Robert B|2020 GMC 2500HD Sierra
Confirmed Service Customer
10/15/2025
The service experience was fine. The shock of learning how much my rear brake job was going to be was what made the experience bad. I had inquired about replacing the black plastic lug nut covers, since I'm missing a few. It's absolute robery to find out that you wanted over $500! For plastic lug nut covers!
10/17/2025
Robert, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (585) 359-2200 when you have a chance. Thank you, and we look forward to hearing from you.
HONEOYE FALLS, NY
Edith R|2025 Buick Envision
Confirmed Sales Customer
10/16/2025
My lease agreement had come to an end. My salesman was Roshaun Scott...he was fantastic. He explained everything about the 2 vehicles I was interested in and was very knowledgeable about the differences in each (the Terrain and the Envision). During the test drive he pointed out the many features and changes in each car. I was so impressed with his demeanor, patience and knowledge. Great job Roshaun. I will defiantly recommend him to my family and friends.
Roshaun Scott
10/19/2025
Edith, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
Henrietta, NY
Kenneth G|2019 GMC 1500 Sierra
Confirmed Service Customer
10/18/2025
they replaced my battery per my request and ended up towing back to dealership more than a week later .. however after returned back to shop, cost me a week waiting for an estimate and job to complete due to lack of enough staff / shortage i do appreciate there's no cost to replace and representatives including Tyler did best ability to resolve
10/20/2025
Kenneth, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (585) 359-2200.
Pittsford, NY
Steven C|2026 GMC Terrain
Confirmed Sales Customer
10/21/2025
the sales transaction went well ended up with a good deal !
Dennis Akselrod
10/21/2025
Steven, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Rochester, NY
Karen J B|2019 Buick Regal
Confirmed Service Customer
10/22/2025
As always a good experience
10/23/2025
Karen, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
ROCHESTER, NY
Kurt W|2025 GMC HUMMER EV
Confirmed Sales Customer
10/23/2025
Excellent service. Very professional
Karl Mellenthine
10/26/2025
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
New Hartford, NY
Christopher R J|2017 GMC 1500 Sierra
Confirmed Service Customer
10/24/2025
Not happy about estimate to replace muffler system vs. cost to purchase GM OEM exhaust. Price quoted was double if purchased elsewhere.
10/26/2025
Christopher, thank you for taking the time to leave us your honest feedback. Please reach out to us at (585) 359-2200 when you can so we can address this situation directly. Thank you and have a great day.
ROCHESTER, NY
Thomas W|2025 Buick Envision
Confirmed Sales Customer
10/16/2025
This is about our 13th family vehicle from this dealership. It's now like family, we know everyone and our go to salesman is Bob Gordon and the new car manager Tony Coleman has grown on us over the many years. We have no plans to go to any other dealership in the future, this is our home car dealership.
Robert Gordon
10/18/2025
Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rochester, NY
Brian G|2026 GMC Sierra 1500
Confirmed Sales Customer
10/23/2025
Great.
Robert Gordon
10/25/2025
Brian, we really appreciate your positive review! If you have any further questions, please give us a call. We're always happy to help!
Port Byron, NY
Thomas P|2025 GMC Sierra 1500
Confirmed Sales Customer
10/23/2025
Excellent.
Mark Houser
10/26/2025
Thomas, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
North Chili, NY
Jared S|2026 GMC Terrain
Confirmed Sales Customer
10/28/2025
Great experience. Friendly and knowledgeable.
Roshaun Scott
10/29/2025
Thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
Penfield, NY
Michael J B|2025 Buick Envision
Confirmed Service Customer
10/31/2025
Our service rep (Courtney) was outstanding and very helpful
11/3/2025
Michael, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHURCHVILLE, NY
Michael G G|2014 Buick Verano
Confirmed Service Customer
11/2/2025
Great job
11/4/2025
Michael, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER, NY
Susan D|2025 GMC Acadia
Confirmed Sales Customer
11/5/2025
Roshaun was absolutely fantastic. I came from afar to purchase a car from the dealership because of the unbeatable price. by the time i was the there we had a deal & the car was ready to go . he took his time to walk me through all the features and even put back seat safety locks on for my kids. this dealership really goes the extra mile.
Roshaun Scott
11/5/2025
Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!
North Tonawanda, NY
Raymond S|2025 GMC Sierra 1500
Confirmed Service Customer
11/6/2025
Great
11/7/2025
Raymond, we really appreciate your positive review! Thank you for choosing Bob Johnson Buick GMC South and we hope to see you again.
WEST HENRIETTA, NY
Catherine K|2024 Buick Envista
Confirmed Service Customer
11/12/2025
Everyone at the service desk was very friendly. I worked with Tyler who was patient and polite with his assorted questions to me. I would recommend this location to others, it’s worth the little extra drive time.
11/13/2025
Catherine, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!
WEBSTER, NY
Cheryl F|2023 Buick Encore GX
Confirmed Service Customer
10/31/2025
Always in and out! Friendly and professional.
10/31/2025
Cheryl, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
ROCHESTER, NY
Kenneth T|2021 GMC 1500 Sierra
Confirmed Service Customer
11/2/2025
Was get , service writer was excellent was very informative he made my visit a good experience !
11/4/2025
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
West Henrietta, NY
Joseph M|2025 GMC Sierra 1500
Confirmed Sales Customer
11/3/2025
Excellent
Rochester, NY
Philip W|2017 Buick Enclave
Confirmed Service Customer
11/8/2025
Quick service.
11/10/2025
Philip, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER, NY
William W|2026 Buick Encore GX
Confirmed Sales Customer
11/8/2025
Very efficient and helpful. Great to work with
Mark Houser
11/10/2025
William, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
Pittsford, NY
Stephen H|2022 GMC Canyon
Confirmed Service Customer
11/12/2025
Courtney R. Did a wonderful job handling my service request. One of the many reasons that I continue to use Bob Johnson GMC and recommend my family and friends. Nice JOB !!
11/13/2025
Stephen, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Buick GMC South! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Pittsford, NY
Candy B|2014 Chevrolet Cruze
Confirmed Service Customer
11/14/2025
everything went smooth and was in and out in no time.
11/17/2025
We are so happy to read such a great review about Bob Johnson Buick GMC South! Thank you so much again for your feedback! We hope you have a great day!
North Chili, NY
Daniel P|2023 GMC Sierra 1500
Confirmed Service Customer
11/14/2025
Very friendly staff and the work was completed quickly
11/17/2025
Daniel, your wonderful feedback and rating mean a lot to us. We hope to see you soon!
Brockport, NY
Subash S|2025 Buick Envista
Confirmed Sales Customer
11/22/2025
Excellent service
Steven Bagley
11/24/2025
Hello Subash, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rochester, NY
Sharon J T|2024 GMC Terrain
Confirmed Service Customer
11/22/2025
Always treated very well
11/24/2025
Sharon, we really appreciate your feedback! Thank you again for choosing Bob Johnson Buick GMC South, and we hope to see you again. Have a great day!
MARION, NY
Ed R|2016 Buick Verano
Confirmed Service Customer
11/12/2025
It was nice to take advantage of your recent tire sale. The service rep (Courtney) was very clear explaining the service and cost estimate.
11/13/2025
Ed, we are very happy to have provided you with such a positive experience! Thank you for choosing Bob Johnson Buick GMC South and we hope to see you again.
W Henrietta, NY
Jeannine A|2022 Chevrolet Equinox
Confirmed Service Customer
11/14/2025
I really enjoyed working with Kyle, he was very polite, and respectful. They were able to get the car in and out int he same day without any delays.
11/17/2025
Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please don't hesitate to reach out!
rochester, NY
Kathy W|2025 GMC Acadia
Confirmed Sales Customer
11/15/2025
Everyone was very nice, friendly and they listened even though I’m a woman!
Roshaun Scott
11/17/2025
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Rochester, NY
Vincent A|2025 GMC Yukon
Confirmed Service Customer
11/17/2025
friendly customer service and quick service
11/18/2025
Vincent, we really appreciate your feedback! We're glad everything was completed quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.
Webster, NY
Vicki C|2025 Buick Enclave
Confirmed Sales Customer
11/20/2025
Smooth and seamless.
Roshaun Scott
11/23/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC South and we hope to see you again soon!
Mumford, NY
Amy L|2025 GMC Acadia
Confirmed Service Customer
11/21/2025
Great experience with the service department. They were fast, professional, and kept me informed the whole time. Highly recommend!
11/24/2025
Our staff is committed to providing each of our clients with the best automotive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
West Henrietta, NY
Finn D|2023 Buick Envision
Confirmed Service Customer
11/21/2025
Oil change and tire rotation. It was done quickly and we had no problems!!
11/24/2025
Finn, your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC South and we hope to see you again soon!
rochester, NY
Gary J|2026 GMC Sierra 1500
Confirmed Sales Customer
11/23/2025
They had the exact truck I was looking for in stock.
Gary Johnson
11/25/2025
Gary, thanks! We always want to hear back from our clients, and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
Geneseo, NY
Mary S|2024 Buick Envision
Confirmed Service Customer
11/27/2025
Eric Fantauzzo is very knowledgeable, professional and courteous. He made the difference for me that day!
11/27/2025
Mary, thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
Rochester, NY
Roseli P|2025 Buick Envision
Confirmed Sales Customer
12/1/2025
I am always pleased with Mark Houser and Tony when I go in and I am treated with respect. I was disappointed to see the scratches in the trunk/bumper area of the paint. It was pouring rain when I took delivery and didn't see it until the next day.
Mark Houser
12/2/2025
Roseli, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (585) 359-2200.
Rochester, NY
Justin H|2026 GMC Terrain
Confirmed Sales Customer
12/2/2025
I had a great experience with Joe Desiato for purchasing my 2026 GMC Terrain
Joseph Desiato
12/3/2025
Justin, we're happy you found our staff to be so supportive during your experience here at Bob Johnson Buick GMC South. Feel free to reach out to us if you need anything. Have a wonderful day.
Penfield, NY
James L|2026 GMC Sierra 1500
Confirmed Sales Customer
12/2/2025
Roshaun was excellent, this is our second purchase in 6 months, he wasn’t pushy to put us in a in a vehicle that I didn’t want just to get the right price, but pushed to get us the best deal on a new vehicle. 10/10
Roshaun Scott
12/3/2025
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Geneva, NY
Richard D|2026 GMC Sierra 1500
Confirmed Sales Customer
12/5/2025
It was great best ever
Robert Gordon
12/5/2025
Richard, Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care!
Sterling, NY
Damian M|2025 Buick Encore GX
Confirmed Service Customer
12/6/2025
I had my first free oil change, tire rotation and inspection done at Bob Johnson Buick. They got me in and out quickly.
12/6/2025
Damian, we're glad everything was completed quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.
Churchville, NY
Holly F|2020 Chevrolet Equinox
Confirmed Service Customer
12/7/2025
I cannot say enough about how well this experience was. My Car feels brand new and I really felt BJ went out of their way to make sure I was satisfied. I was more work than I expected, but, to be fair, it was mostly my fault for not getting the work done sooner. Not only that, but, they actually were able to find and fix the issue I came in for! Communication all day was superb by Courtney, and the Yech that worked on the car did a fantastic job! They even waited for me at the end of the day to get there after they had closed (also my bad!). Great job team! Thank you again for getting all that work done with no delays!
12/7/2025
Holly, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
PITTSFORD, NY
Albert C|2025 Buick Encore GX
Confirmed Service Customer
12/10/2025
Fast, friendly and professional
12/10/2025
Albert, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Rochester, NY
Kevin C|2026 GMC Yukon XL 1500
Confirmed Sales Customer
11/27/2025
Karl was outstanding, always available when needed, although a Raiders fan I won’t hold that against him. Would for sure use him again for future purchase.
Karl Mellenthine
11/27/2025
Kevin, thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
Churchville, NY
William D|2026 GMC Terrain
Confirmed Sales Customer
11/27/2025
Personnel involved in the Transaction were very professional and friendly. They reviewed the Lease Agreement thoroughly with me and my New vehicle.
Robert Gordon
11/28/2025
William, we appreciate you taking the time to leave us this feedback. We hope to see you soon!
Fairport, NY
Steven T|2026 GMC Sierra 1500
Confirmed Sales Customer
12/2/2025
Always a smooth low pressure experience!
Joseph Desiato
12/2/2025
Steven, we are very happy we could provide you with a positive experience! If you have any questions, please don't hesitate to reach out!
Rochester, NY
Theresa K|2024 GMC Terrain
Confirmed Service Customer
12/7/2025
Went in for recall and inspection. Had an appt. Dropped car off at 7:30am. Also asked about issue I have had with my phone connecting since I bought it. I never heard a word all day. Got dropped off to pick up car at 5pm.. took her a good 15 min to find my key. Then told me oh yeah we didn't have the part for the recall. Did you want to leave it overnight? NO you have had it for 10 hours. I made an appt last week for this so why do you not have the part?(didn't say that out loud) I made an appt to have that done in a few weeks. Asked about phone. She said oh yeah it needed an update. You're all set. Phone still doesn't connect. She then says ok your car is out front. I go out and my car is not, in fact out front. Had to go around through dealership because by now the door is locked. I said my car is not out there. She said what? I said I can't find my car and this is why I never come here unless I have to. She walks away for a few min and finds out my car was parked out back.
12/8/2025
Theresa, thank you for taking the time to leave us your honest feedback. If you are willing to give us another chance, please contact us at (585) 359-2200 so we can understand your situation better in order to try and turn your experience around. Thank you, Bob Johnson Buick GMC South
Henrietta, NY
Scott L|2025 Buick Enclave
Confirmed Service Customer
12/10/2025
Excellent service. Our service advisor Eric is always outstanding and shows caring concern for the customer.
12/10/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!
Rochester, NY
Guy M R|2017 GMC Acadia
Confirmed Service Customer
12/10/2025
Went in for oil change and an inspection A tire was below standard and failed I had 4 new tires installed along with the oil change . completing inspection requirement. Paid and returned home. I did not notice tire pressure sensors did not register on my dashboard. Called for a new appointment and after the service department looked I was told needed to change a sensor and it would be an extra 200 dollars. I asked how this was possible I was never told there was a problem during my initial work being done. The mechanic stated he noticed it was bad and noted on paper work. The writer told me he would contact me with a solution, know one ever contacted me and I am left with out the job complete. I
12/11/2025
We are disappointed to hear that you did not have a more positive experience with us at Bob Johnson Buick GMC South. We would like the opportunity to address your concerns. Please reach out to us directly at (585) 359-2200 when you have a chance. Thank you, and we look forward to hearing from you.
ROCHESTER, NY
Logan N|2026 Buick Enclave
Confirmed Sales Customer
12/14/2025
Ty
Joseph Desiato
12/14/2025
Thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
Brasher Falls, NY
Chanell B|2026 Buick Encore GX
Confirmed Sales Customer
12/16/2025
Joe Desiato Made the process very smooth! He was very detailed and knowledgeable. I would recommend him to everyone!
Joseph Desiato
12/17/2025
Chanell, Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!
Rochester, NY
Helen G|2025 Buick Envision
Confirmed Sales Customer
12/16/2025
Quick, easy, friendly and experienced employees
Karl Mellenthine
12/18/2025
Helen, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Spencerport, NY
Stephen M|2022 Buick Envision
Confirmed Service Customer
12/17/2025
The service visit was fine, but I was not happy with the overcharge for a windshield wiper because aftermarket wipers won't fit properly. Really, $30 for a wiper that should cost half that and $10 for a 30 second install? Then when I tried to use a coupon on my phone from GM, I was told it had to be printed. That was not mentioned in the email I got - only to show the email to the service adviser and it was too much of a hassle to get it printed once at the dealer. GM really needs to stop nickel and diming customers with this stuff. Not sure if I'll be back.
12/18/2025
Stephen, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (585) 359-2200 to discuss your concerns, as your satisfaction is of utmost importance to us.
Rochester, NY
Dennis G|2026 GMC Sierra 1500
Confirmed Sales Customer
12/18/2025
truck was on time and ready to go thank you
House Salesperson
12/19/2025
We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Churchville, NY
Natasha D|2026 GMC Terrain
Confirmed Sales Customer
12/19/2025
Mark, Tony and the other rep was amazing. Very helpful and made sure that I was taken care of well. They worked very hard to make sure I was satisfied putting me in a great car. Thank you for everything guys.You’re the best.
Mark Houser
12/21/2025
Natasha, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Rochester, NY
David S|2024 GMC Sierra 1500
Confirmed Service Customer
12/22/2025
Services were provided at a fair price and the detail to my truck was excellent
12/22/2025
David, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
Pittsford, NY
Britt L|2026 Buick Enclave
Confirmed Sales Customer
12/23/2025
Although under construction, it was comfortable and my sales person went above and beyond. This is car #3 from here and I cant imagine going elsewhere. I travel almost 2 hrs 1 way.
Mark Houser
12/24/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Horseheads, NY
Edward F|2026 GMC Sierra 1500
Confirmed Sales Customer
12/31/2025
Excellent!
Dennis Akselrod
12/31/2025
Edward, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Canandaigua, NY
Ronnie R|2025 GMC HUMMER EV
Confirmed Sales Customer
1/1/2026
Good experience The dealership worked 2 tether to get the best deal and made sure I was comfortable
Dennis Akselrod
1/2/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
Buffalo, NY
William M|2026 GMC Sierra 1500
Confirmed Sales Customer
1/1/2026
The entire team at Bob Johnson Buick GMC South are excellent on all aspects of selling a vehicle and customer satisfaction. The sales person Joesph Desiato went above and beyond all expectations. He reached out to me via phone calls, texts and email before we even started any sale negotiations. He continue that outstanding communication after the sale was completed and I had my new GMC truck.
Joseph Desiato
1/2/2026
William, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Buick GMC South! We sincerely value your business and look forward to your next visit!
Victor, NY
Anne R|2024 GMC Terrain
Confirmed Service Customer
1/2/2026
Fast courteous service.
1/3/2026
Anne, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Geneseo, NY
Ronald M|2026 GMC Sierra 1500
Confirmed Sales Customer
1/5/2026
Very easy to work with. Mark Houser was a pleasure to deal with.
Mark Houser
1/5/2026
Ronald, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Nunda, NY
Daryl H|2026 GMC Sierra 1500
Confirmed Sales Customer
1/5/2026
Got a great deal on my Sierra
Steven Bagley
1/5/2026
Daryl, we are so happy to read such a great review about Bob Johnson Buick GMC South! If you have any further questions, please give us a call. We're always happy to help!
Canandaigua, NY
Jessica J|2026 Buick Enclave
Confirmed Sales Customer
1/5/2026
Everyone was very helpful and kind.
Steven Bagley
1/5/2026
We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Fairport, NY
Joseph V|2025 Buick Envista
Confirmed Sales Customer
1/6/2026
It took a bit longer than I expected to close the deal, think it could of been done quicker, when appointment is made it should be kept.
Dennis Akselrod
1/7/2026
Joseph, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rochester, NY
Sally H|2023 Buick Encore GX
Confirmed Service Customer
12/12/2025
My vehicle needed an. Oil change and a tire rotation and it was performed quickly.
12/13/2025
We appreciate your positive review about your recent experience with us! Thank you for choosing Bob Johnson Buick GMC South and we hope to see you again.
HONEOYE FALLS, NY
Lynette G|2025 Buick Encore GX
Confirmed Sales Customer
12/14/2025
My salesman was awesome..Roshawn Scott
Roshaun Scott
12/15/2025
Lynette, thank you for your kind review; we are happy to pass along your comments to Roshawn Scott at Bob Johnson Buick GMC South! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rochester, NY
Albert C|2025 Buick Encore GX
Confirmed Service Customer
12/17/2025
Staff are friendly and considerate!
12/18/2025
Albert, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rochester, NY
Keith Z|2026 GMC Sierra 3500 HD
Confirmed Sales Customer
12/19/2025
The staff listened to what I was looking for and found it within a timely fashion. They worked around my schedule to help me out and get me into the truck of my dreams.
House Salesperson
12/20/2025
Keith, we are very happy to have provided you with such a positive experience! Thank you for choosing Bob Johnson Buick GMC South and we hope to see you again.
Penfield, NY
Mark W F|2019 GMC 1500 Sierra
Confirmed Service Customer
12/22/2025
Great job done by all.
12/23/2025
We're so happy we were able to help you out! Please don't hesitate to reach out to us if there's anything more we can do!
ROCHESTER, NY
Daniel N|2023 Buick Enclave
Confirmed Service Customer
12/26/2025
Eric Fantauzzo was very helpful getting my GM Rewards straightened out.
12/26/2025
Daniel, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Rochester, NY
Ali I|2026 GMC Terrain
Confirmed Sales Customer
12/31/2025
Steve Bagley was awesome help!
Steven Bagley
1/1/2026
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rochester, NY
Dba Highline Moving G|2026 GMC Sierra 1500
Confirmed Service Customer
1/9/2026
So far so good.
1/9/2026
We appreciate your positive review about your recent experience with us! We hope to see you soon!
Farmington, NY
Scott W|2026 GMC Yukon
Confirmed Sales Customer
1/13/2026
This as usual was a great experience Adam Williams and team were top notch. This is my 8th vehicle purchased from him and I am completely satisfied
Dennis Akselrod
1/13/2026
Scott, your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC South and we hope to see you again soon!
Rochester, NY
Anthony P|2026 GMC Terrain
Confirmed Sales Customer
1/6/2026
Mark Houser is excellent to work with and a great representative for Bob Johnson
Mark Houser
1/6/2026
Anthony, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Buick GMC South! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rochester, NY
Michael B|2023 GMC Acadia
Confirmed Service Customer
1/7/2026
3% charge for paying with credit card is ridiculous, other than that service was great.
1/7/2026
Michael, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
West Henrietta, NY
Michael G G|2014 Buick Verano
Confirmed Service Customer
1/9/2026
Everything went very smooth.
1/9/2026
Michael, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER, NY
John S|2026 Buick Encore GX
Confirmed Sales Customer
1/12/2026
a fair deal
Mark Houser
1/13/2026
John, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Scottsville, NY
Frank B|2023 GMC Acadia
Confirmed Service Customer
1/15/2026
Nice job. As usual.
1/16/2026
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Bob Johnson Buick GMC South. We sincerely value your business and look forward to your next visit!
pittsford, NY
James L|2025 GMC Canyon
Confirmed Service Customer
1/17/2026
Still under construction but service was excellent and friendly.
1/18/2026
James, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rochester, NY
Michael R|2026 GMC Sierra 3500 HD
Confirmed Sales Customer
1/20/2026
I had the best experience at this dealership, they went above and beyond, My sales person is top notch, courteous, understanding, professional, knowledgeable and most importantly, he listened to me, addressed every question and concern.
Joseph Desiato
1/21/2026
Michael, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Hamburg, NY
Michael K|2019 Chevrolet Trax
Confirmed Service Customer
1/28/2026
Needed help and they responded. Professional. Will go back, especially since close to home.
1/29/2026
Michael, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
West Henrietta, NY
Patricia B|2025 GMC Terrain
Confirmed Service Customer
2/2/2026
My issue with a sensor was resolved quickly and professionally. Courtney did an excellent job getting me in and out quickly.
Henrietta, NY
Jon W|2025 GMC Canyon
Confirmed Sales Customer
2/9/2026
Seamless experience. Great Deal. No pressure.
Livonia, NY
Catherine G|2024 GMC Terrain
Confirmed Service Customer
2/10/2026
Great
Rochester, NY
Lynn K|2020 GMC Terrain
Confirmed Service Customer
2/13/2026
Everyone was very helpful and efficient.
Rochester, NY
Jerry M|2023 GMC Yukon
Confirmed Service Customer
2/13/2026
My vehicle was in for service for 4 days and it still needs to go back. Not great communication. I had to call to find out status.
Rochester, NY
John D|2024 Buick Envision
Confirmed Service Customer
2/16/2026
Service was completed but no feedback on brake pad or tire wear.
Rochester, NY
Anne V|2020 Buick Encore GX
Confirmed Service Customer
2/16/2026
In my initial call on Saturday I said that my car was having an issue that was causing the battery to drain. I said I was afraid it would die and I wouldn't be able to get it there. The only choice I was given was to drop it off on Monday at 9:30. Of course by then I had to have it towed. Unfortunately the driver who towed my car on Sunday put the keys in the drop envelope but didn't put my name and number on it. I had no idea. I called early that morning to say that my car had been towed there and asked that maybe it could be checked out earlier. I was told they would call me when it was checked in. By about 1:00 I got no call so I called and they had a car with no ID. Since I had the 11:00 appointment and had given all my information I would have thought that someone could have figured out that it was my car! And, of course, by then they had to replace the battery. I think the whole situation could have been handled better.
Rochester, NY
Cheryl F|2023 Buick Encore GX
Confirmed Service Customer
2/17/2026
Eric was great as he got me in and out. 30 minutes. Thanks Happy Customer!
Rochester, NY
Kristina K|2023 GMC Terrain
Confirmed Service Customer
2/17/2026
The service and check in process was flawless and an overall great experience. However, the waiting area was not. As I was waiting, two sales people were loudly talking about Bad Bunny being a racist and how the Epstein Files are AI generated to make Trump look bad, questioning why everyone is so against him… I originally planned to speak to one of them about purchasing a used vehicle or purchasing out my lease but after hearing that - I will bring my business elsewhere.
Rochester, NY
Patrick S|2025 GMC Acadia
Confirmed Sales Customer
2/17/2026
Transaction went smoothly. Also offered helpful advice with financing.
Canton, NY
Jerome R|2024 GMC Sierra 1500
Confirmed Service Customer
2/18/2026
Quick, easy,, done right
PITTSFORD, NY
Michael G|2025 GMC Sierra 1500
Confirmed Service Customer
2/20/2026
I did not have my vehicle serviced on 2/19. You guys can't even get that right.
Honeoye Falls, NY
Kay H|2026 Buick Encore GX
Confirmed Sales Customer
1/26/2026
We've worked with Bob for several years now. He's always helped us find a nice vehicle.
Robert Gordon
1/26/2026
Thanks for highlighting some of our staff who helped make this such a great experience! We can't wait to see you again, have a great day.
Avon, NY
Martin L|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
1/28/2026
It was a nice sales experience. Steve Bagley was great to work with and when needed I will look to Bob Johnson again.
Steven Bagley
1/29/2026
Martin, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Bob Johnson Buick GMC South
Fulton, NY
Maria D|2025 GMC Terrain
Confirmed Service Customer
1/29/2026
The staff was very friendly, knowledgeble and informative. Made it easy and great to do business with.
Rochester, NY
Patrick K|2025 GMC Sierra 1500
Confirmed Service Customer
1/29/2026
I'm very happy with the excellent service and communication!
Canandaigua, NY
Michael D|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
2/3/2026
Great experience
Marion, NY
Stephen H|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
2/13/2026
As i was passing through town and had a break down. They promptly got my truck into and quickly got me into a new truck so i could continue on my trip. Great people and nothing but the best to say about my experience
Salem, NY
Jo S|2026 Buick Envision
Confirmed Sales Customer
2/17/2026
This was the first time I negotiated the lease via phone and text as I am in the Syracuse area. Joe was very polite, knowledgable and accommodating.
Fayetteville, NY
Mark H|2026 GMC Sierra 1500
Confirmed Sales Customer
2/17/2026
Karl was great and fast to communicate with conveniently via text and email. As the saying goes, "you cant sell from an empty shelf" and they had the inventory other dealers did not which earned them my business. Too bad they didn't own more locations closer.
Penn Yan, NY
Marie D|2026 GMC Terrain
Confirmed Sales Customer
2/19/2026
The transitional was easy and uncomplicated. I appreciated the consideration that was given to me.
Brockport, NY
Barbara B|2026 GMC Sierra 1500
Confirmed Sales Customer
2/19/2026
Friendly and on time
Dansville, NY
Thomas M|2023 GMC Terrain
Confirmed Service Customer
2/19/2026
Service writer was very pleasant and my vehicle was serviced in a timely way.
Rochester, NY
James G|2026 GMC Terrain
Confirmed Sales Customer
2/20/2026
the experience was very good.
ROCHESTER, NY
Dina E|2024 Buick Envision
Confirmed Service Customer
2/23/2026
I dropped off my car the night before for a 8am appt the next day on Friday. Tyler called me the next morning and "upsold" me an additional service and said the car would be done that early afternoon. I told him I'd be by that same day at 3:15pm to pick up the car. He said that was fine. I got there at 3:45pm and the car wasn't ready. I understand things get busy, but I would've liked a call prior to let me know. I then had to go back on Saturday to pick up the car. Really felt like I should've had some compensation for being inconvenienced. In fact, I doubted afterwards if I even needed that "extra" service that Tyler said I needed. Just wasn't the same exceptional customer service I usually experience with your company. Dina Erne
Henrietta, NY
Dannielle D|2024 GMC Terrain
Confirmed Service Customer
2/24/2026
Your service department had the car - for 5 days (towed on Sunday, picked up on Friday) - and I had actually spoken with Eric prior to picking it up to ask if someone drove the car to make sure the issues were correct. I stopped Friday on my way home to pick it up, and not 5 miles from the dealer location, the check engine light came back on. I called the next morning and told them I was bringing it back, and that I would need a loaner vehicle. The service advisor Eric was not any help, advised that since it was a Saturday morning, they were short in the service area and that I would need to leave it again. Was told I could 'maybe pick up a loaner on Monday'. I mentioned that waiting until Monday wasn't an option since my job requires me to be in office (we do not have a work from home policy). Again I was told they 'didn't have a loaner, nor did Eric know how to do paperwork for it. I ended up speaking with Mark Houser, who I worked with when getting the new vehicle, he worked with Tony to get the situation sorted and provided me with a car to utilize while mine is in again for repairs.
Rochester, NY
Deanne V|2023 Buick Envision
Confirmed Service Customer
2/25/2026
Everything went smoothly
WEBSTER, NY
Mark P|2022 GMC 2500HD Sierra
Confirmed Service Customer
2/25/2026
Service staff are very attentive.
West Henrietta, NY
Steven E|2026 Buick Enclave
Confirmed Sales Customer
2/27/2026
The sales staff was very friendly and helpful. The sales process was very efficient, taking very time to reach agreement and process the paper. The from the trade-in to the new car was seamless.
Rush, NY
Daniel F|2023 Buick Enclave
Confirmed Service Customer
3/1/2026
Quick
ROCHESTER, NY
Kay C|2024 Buick Encore GX
Confirmed Service Customer
3/1/2026
After 2 attempts at getting to my appointment with you (due to my fault, things just came up) I finally got my car into the shop. After speaking with the receptionist, I was told to wait in the waiting lounge while service was taking place. I brought a book with me and was prepared to wait for my car. But the chauffeur man came and asked if I wanted a ride back home. I said no, I can wait for my car. He went back to Courtney and they came back and said you have a free ride home. We just talked about it out front. I said but I'm perfectly comfortable here I have my book with me, and I usually wait while the oil is changed, etc. Well, she wouldn't hear of that! She repeated that the chauffeur is supposed to take you home and will come and get you when the car is finished! I got the feeling I wasn't welcome to stay in the lounge so I agreed and away we went. That's all I have to say except I don't think you were quite ready for customers to wait for their cars. Kay Cargill P.S. the chauffeur was a good conversationist.
Rochester, NY
Joyce S|2019 Buick Envision
Confirmed Service Customer
3/2/2026
Tyler was great. Everything was explained well and done. The wait was short. Also, nice to see the new facility.
3/4/2026
Joyce, thank you so much for your positive comments about Bob Johnson Buick GMC South! Please don't hesitate to reach out if there's anything additional we can do for you.
Rochester, NY
Marsha S|2024 GMC Acadia
Confirmed Service Customer
3/2/2026
Quick and easy. Employees were very professional and helpful.
3/4/2026
Marsha, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Rochester, NY
Carlos A|2023 GMC Sierra 1500
Confirmed Service Customer
3/2/2026
Very good
3/4/2026
Carlos, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
Irondequoit, NY
Charlene S|2024 Buick Encore GX
Confirmed Service Customer
3/2/2026
Your service advisor, Tyler Wise, greeted me with a friendly smile and a warm welcome when I pulled in for my appointment. I am newly post-op from shoulder replacement surgery and he helped me with my bags both in and out of the car. He promptly escorted me to the new waiting room, pointed out both the refreshment area and the restroom. When all my maintenance work was complete, Tyler cashed me out including using my GM Rewards! That was a great savings! Please recognize Tyler for his exceptional customer service! He is patient, knowledgeable, friendly, and professional. I had to return to the dealership because I misplaced something and Tyler was right there to help me. He was my HERO!
3/4/2026
Charlene, thanks for your praise and kind comments about Tyler. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Rochester, NY
Margaret M|2026 GMC Canyon
Confirmed Sales Customer
3/3/2026
Our experience was incredible from start to finish. Everyone made every effort to ensure that we were provided with excellent support and service. We primarily worked with Dennis Akselrod-- he was outstanding. From start to finish, he was professional, patient, and attentive. He made the entire process smooth and stress-free, and we felt valued as customers. By far the best car buying experience we've ever had.
Dennis Akselrod
3/5/2026
Margaret, Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Freeville, NY
Seana D|2024 GMC Terrain
Confirmed Service Customer
3/9/2026
I called on a Monday to report that it was noticed my car was leaking oil which was a concern as it is a lease that a little over a year old and wanted to make an appointment to get it looked at to avoid any bigger engine issues. I spoke to service department who stated it would be over week for me to get an appointment to wait however I reiterated I was not comfortable continuing to drive it while leaking oil. She sent me to a service advisor to get a sooner appointment. I left a message on Monday and Tuesday with no call back I call back original person and explain I heard nothing back and was sent to a service manager. I explained my frustration with lack of call back and she got me in for the following day. The needed repairs were due to bolts on transmission not being put on in the factory causing the transmission fluid to be leaking and the need for the transmission to be removed and reset. This was unexpected and I asked about rental/loner car as I have children I was made to feel like I was asking for a huge favor the car I received had no wiper fluid in it so I had to request that before leaving I will say I dealt with 4 staff throughout the process 3 of them were kind and friendly and however the other staff in my opinion was defensive and I felt as though taking time from his day
3/10/2026
Seana, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. If you are willing to give us another chance, please reach out to us at (585) 359-2200 to speak to our manager directly.
North Chili, NY
John N|2026 GMC Terrain
Confirmed Sales Customer
3/9/2026
Gary, Doug amd Tony took excellent care of me and I love my brand new 2026 GMC Terrain Elevation AWD Black Out!!
Gary Johnson
3/10/2026
John, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rochester, NY
Ryan S|2026 GMC Sierra 1500
Confirmed Sales Customer
3/10/2026
Mark Houser is the Man!!!! Great salesman, easy to work will. I see why he holds the dealership sales belt!!!!!! He knows his vehicles. I would recommend him to anyone.
Mark Houser
3/11/2026
We're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Rochester, NY
Emmanuel M|2026 GMC Sierra 1500
Confirmed Sales Customer
3/11/2026
I was extremely impressed once again by Joe Desiato. I bought a used truck from him several years ago and was very happy with it. I decided to trade it in for a 2026. Joe knew exactly what I was looking for and had the precise vehicle parked at the showroom for me to look at! His salesmanship is stellar and very professional. I will definitely recommend him to my friends. The finance closure process with Joe and Doug were fantastic. Doug was very informative regarding options but zero pressure. I was very impressed and satisfied with the deal!
Joseph Desiato
3/13/2026
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Henrietta, NY
Kathleen N|2026 GMC Canyon
Confirmed Sales Customer
3/11/2026
Excellent job helping us get into the truck we were looking for. Thanks!
Steven Bagley
3/13/2026
We really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Rochester, NY
James P|2024 GMC Canyon
Confirmed Service Customer
3/13/2026
The service was good, but the communications were poor.
3/15/2026
James, we appreciate your feedback, as we are always looking for ways to improve. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (585) 359-2200.
Livonia, NY
Robert H|2026 GMC Sierra 1500
Confirmed Sales Customer
3/13/2026
Very easy to work with Dennis took care of all the details from ordering the truck through delivery.
Dennis Akselrod
3/16/2026
Robert, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!
Livonia, NY
Cindy S|2008 GMC Yukon
Confirmed Service Customer
3/17/2026
Hello, I wanted to bring this to your attention: when I picked up my truck, I noticed my old dirty tires were placed on the seats without any cover, and it left the seats dirty. (I told them I wanted to keep my old tires) Also when I picked up my truck, they had to put air in the new tires just I purchased. If any questions you can call or email me.
3/18/2026
Cindy, we regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (585) 359-2200 so we can make your experience a positive one.
Rochester, NY
Nathan S|2026 Buick Encore GX
Confirmed Sales Customer
2/24/2026
The sales rep helped me to find a newer model for lease at a price point that is the same as my current lease I was turning in, and was attentive to my concerns and questions. Seamless experience with good, attentive staff.
Fairport, NY
Brisel D|2025 Buick Encore GX
Confirmed Service Customer
2/26/2026
I loved that they could have my car finished in an hour
Pavilion, NY
Deleon S|2026 GMC Sierra 1500
Confirmed Sales Customer
3/2/2026
I hope it was amazing, it's the second time I've bought a car there and I'm always well assisted by the team. Note 10
Pittsford, NY
Petros A|2026 GMC Sierra 1500
Confirmed Sales Customer
3/3/2026
Just upgraded to a new GMC Sierra and the experience at Bob Johnson GMC was top-tier. Karl made the entire process incredibly smooth—he was knowledgeable, straightforward, just honest conversation and great deal without wasting any time. If you're looking for a new truck without the usual dealership headaches, go see Karl at Bob Johnson.
Karl Mellenthine
3/5/2026
Petros, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Buick GMC South! If you have any further questions, please don't hesitate to reach out!
Jamesville, NY
John A|2020 GMC 1500 Sierra
Confirmed Service Customer
3/4/2026
All went well. Tyler was awesome. GM recall was performed. New key fob. Total time was a little over an hour.
3/7/2026
John, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Rochester, NY
Heather S|2023 GMC Acadia
Confirmed Service Customer
3/11/2026
I was on a time crunch, they were able to get me in and out, very professional and personable.
3/13/2026
Heather, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
West Henrietta, NY
Joseph R|2026 GMC Yukon
Confirmed Sales Customer
3/17/2026
Joe and Doug were excellent to work with!
Joseph Desiato
3/18/2026
We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Fairport, NY
Michael L|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
3/19/2026
Again I dealt with Gary Johnson great guy and no pressure salesman. In fact I pressured him so he can get this deal done. He did a great job always happy to deal with him my friend that was with me and said if he’s gonna buy a car he’s dealing with Gary.
Gary Johnson
3/22/2026
Michael, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Castile, NY
Paul R|2025 GMC Sierra 1500
Confirmed Service Customer
3/23/2026
Excellent assistance
3/25/2026
We really appreciate your feedback! We can't wait to see you again, have a great day.
Canandaigua, NY
Jason S|2025 Buick Encore GX
Confirmed Service Customer
3/19/2026
Had a 1pm app. Arrived at 1240. Did not get checked in until 113pm
3/20/2026
Jason, thank you for taking the time to leave us feedback about your experience with us. We would like to have a better understanding about your experience. Please reach out to us at (585) 359-2200 at your earliest convenience and we will do our best to resolve this with you.
Penfield, NY
John O|2026 GMC Sierra 1500
Confirmed Sales Customer
3/23/2026
Dennis, my sales person was the best very informative. I also got with the sales manager Tony Coleman who was awesome thanks to everyone for a beautiful new Sierra denali
Dennis Akselrod
3/25/2026
John, we're happy you found our staff to be so supportive during your experience here at Bob Johnson Buick GMC South. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Penfield, NY
Timothy H|2026 GMC Sierra 1500
Confirmed Sales Customer
3/26/2026
Karl was awesome to work with. Totally customer-focused and kept me updated on everything. Great experience!
Karl Mellenthine
3/29/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rochester, NY
Wilfredo S|2021 GMC 1500 Sierra
Confirmed Service Customer
3/26/2026
My vehicle was taken care of in a timely fashion and they gave me my recommendations of services to schedule instead of trying to sell me the services.
3/29/2026
We are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Rochester, NY
Karl G|2026 GMC Canyon
Confirmed Sales Customer
3/27/2026
This was our first experience with Bob Johnson’s dealerships and based on our experience I certainly expect that it won’t be our last. Dennis was excellent to deal with and answered all our questions completely. Everyone was very friendly and helpful and made us feel that the hour long drive to get there was well worth it! Very happy experience! Thank you!
Dennis Akselrod
3/30/2026
Karl, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bob Johnson Buick GMC South. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Clyde, NY
David S|2026 Buick Envista
Confirmed Sales Customer
3/27/2026
I totally love my experience with you guys. Especially the dealer that sold me my car Joey Desiato. He couldn't have been more knowledgeable and courteous & kind with me. I'd come back there in a heartbeat.
Joseph Desiato
3/30/2026
David, we're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!
Rochester, NY
Christopher A|2026 GMC Sierra 1500
Confirmed Sales Customer
4/1/2026
awesome job Steve was a 5 plus
Steven Bagley
4/2/2026
Thank you for your kind review; we are happy to pass along your comments to Steve here at Bob Johnson Buick GMC South! Please don't hesitate to reach out if there's anything additional we can do for you.
Warsaw, NY
Michael W|2026 GMC Sierra 1500
Confirmed Sales Customer
3/25/2026
I had a wonderful experience with Dennis. He’s very professional and make sure that you’re very happy with whatever vehicle you pull out of the parking lot with highly recommended.
Dennis Akselrod
3/27/2026
Michael, we're happy you found our staff to be so supportive during your experience here at Bob Johnson Buick GMC South. Feel free to reach out to us if you need anything. Have a wonderful day.
Webster, NY
William O|2026 GMC Acadia
Confirmed Sales Customer
3/25/2026
Everything was GREAT. They even helped me get to know features of my new SUV.
Karl Mellenthine
3/27/2026
William, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Honeoye Falls, NY
Timothy M|2026 GMC Sierra 1500
Confirmed Sales Customer
3/27/2026
I have personally bought over 25 new GM vehicles in the past 40 years, and this was the best buying experience I have ever had. Thank you Bob Johnson and thank you Gary Johnson!!
Gary Johnson
3/30/2026
Timothy, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Honeoye, NY
Michael D|2026 Buick Envision
Confirmed Sales Customer
3/31/2026
The entire Bob Johnson team, particularly Joe Desiato did a fantastic job. Great customer experience from start to finish
Joseph Desiato
4/2/2026
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rochester, NY
Zachary P|2026 GMC Sierra 1500
Confirmed Sales Customer
4/1/2026
Best people to work with Adam and Steve! Couldn’t be more thankful to have had the opportunity to lease a truck from them!
Steven Bagley
4/2/2026
Zachary, we really appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Ontario, NY